General informationRef # 17634Remote? NoAlly and Your CareerAlly Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?The OpportunityThe Manager Card Operations will partner closely with Leadership and Sr. Management to support operational business routines and requirements to ensure adherence to required processes and procedures. Responsible for continuing to evolve and enhance existing governance routines, risk and control activities, critical system access management, along with project management and process improvement efforts. Effective communication across all levels of the organization and a spirit of building strong business and team relationships is essential.Ally work location for this role is Wilmington DE - Hybrid schedule 3 days in office, 2 days from homeThe Work Itself
Monitor and test adherence to established procedures and processes.
Observe trends and identify gaps, making recommendations for improving/creating work processes.
Manage and improve upon existing Risk Control Self-Assessment (RCSA) infrastructure.
Manage access controls, permissions, and user lists to ensure the security and integrity of our systems and data.
Work with business partners and vendors, provide guidance on enhancements to resolve opportunities as identified, ensuring timely and accurate solutions.
Research and respond to time sensitive internal requests (audits, testing, incident, and issue management)
Proactively play a leadership role on ad hoc/topical items that come up throughout the normal course of business (e.g., operational, regulatory, financial, etc.).
Create and maintain cross-departmental relationships to enable business success.
Other duties and responsibilities as assigned.
The Skills You Bring
5+ years risk and control experience in financial services
Experience in credit card business operations preferred
Ability to manage simultaneously occurring tasks, projects, and programs in a deadline-driven business environment.
Strong leadership and learning agility.
Ability to effectively influence people at all levels of the organization.
Strong analytical and problem-solving skills with high attention to detail.
Knowledge of project management techniques and tools.
Critical thinking and excellent organizational skills.
How We'll Have Your BackAlly's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. But Ally’s total compensation - or total rewards - extends beyond your paycheck and is designed to support and enrich your personal and professional life, including:
Time Away: competitive holiday and flexible paid-time-off, including time off for volunteering and voting.
Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan and 529 educational assistance programs, tuition reimbursement, and other financial well-being programs.
Supporting your Health & Well-being: flexible health and insurance options including dental and vision, pre-tax Health Savings Account with employer contributions and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
Building a Family: adoption, surrogacy, and fertility support as well as parental and caregiver leave, back-up child and adult/elder day care program and childcare discounts.
Work-Life Integration: other benefits including LifeMatters® Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.Who We Are:Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered, if not currently employed by Ally.We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at work@ally.com. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.Base Pay Range:Emerging: 90000Experienced: 120000Expert: 150000Incentive Compensation: This position is eligible to participate in our annual incentive plan
