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R2833Employment TypeFull timeWorksite FlexibilityRemoteJob SummaryAs the ServiceNow Senior Proposal Writer, you will contribute during the proposal process for complex Commercial Sector and Public Sector solutions from supporting opportunity identifications, through solution sessions and response kick-off to timely proposal delivery.Job DescriptionWe are looking for a Senior ServiceNow Proposal Writer to join our team in a full-time, fully remote salaried opportunity. This Proposal Writer’s role is to articulate CAI’s ServiceNow capabilities and solutions to meet client requirements in response to an RFx, SOW, RFI, Sources Sought, and other solution-based needs.What You'll Do
Use established proposal processes, tools, and corporate policies to help plan, manage, and contribute to all stages of the development of proposals with a high degree of professionalism and flexibility
Provide proposal development support as directed by the Proposal Development Center (PDC) Manager
Analyze solicitation requirements and develop ServiceNow-specific organization structure and costs for the response based on established corporate templates
Participate in requirements reviews with Governance and Legal departments
Create and maintain proposal folders according to department standards
Gather proposal information by identifying sources of information; coordinating submissions and collections; identifying and communicating risks associated with proposals
Assist proposal response team with win themes, content development, graphic development including organization charts and tables, executive summaries, project timelines, tasks and deliverables, organization credentials (background, experience references, and resumes)
Coordinate/review client communications including gathering/submission of questions, receipt of answers, addendums, and extensions
Assist with pricing development/presentation as requested
Coordinate graphic development with graphic designer and response team members
Help coordinate forms completion, stakeholder content review, Governance review, formatting, proofing, production, and submission activities
Participate in continuous improvement activities to enhance the proposal process, document lessons learned, and collecting information for categorization and use within the proposal components toolkit (PCT)
Maintain quality results by using templates; following proposal-writing standards including readability, consistency, and tone; maintain proposal support databases
Improve proposal-writing results by evaluating and re-designing processes, approach, coordination, and boilerplate; implement changes
Update job knowledge by participating in educational opportunities; maintain personal networks
What You’ll Need
Bachelor’s degree in English, Journalism, Business Administration, or an IT related discipline
Three-plus years' experience in proposal writing or directly related discipline
Working knowledge of ServiceNow service offerings, including, but not limited to: Core platform, IT Service Management, Customer Service Management, IT Asset Management, IT Operations Management
Prior experience working with a custom-developed proposal process requiring adaptability and flexibility according to need, preferably for a growing organization
Experience working with proposal teams in a matrix environment with teams of varying levels of skill, from first-time participants to managers and executives
Demonstrated work history of progression within a proposal team with desire to continue to grow, develop, and advance
Ability to analyze and translate business requirements
Strong attention to detail
Strong written communication, presentation skills, design skills, technical writing, layout skills, problem-solving, deadline-oriented, process improvement, coordination, strategic planning, market knowledge, research
Must be able to handle multiple demands during the proposal process and make decisions concerning job operations with limited direction
Demonstrate initiative and ability to exercise sound independent judgment
Willing to take ownership of proposals from inception through including to through BAFO, negotiation and award
Able to integrate knowledge from internet/repository searches, interviews with subject matter experts and relevant company experience to develop concise business and marketing communications
Intermediate to advanced skills in Microsoft Office Suite products and Adobe Acrobat, including working knowledge of Visio and PowerPoint
Must be professional, client-service oriented, able to balance assertiveness with flexibility for the good of the project and those working on it, and maintain a positive outlook
Must be able to proactively identify risks to proposal process, identify solutions, and collaborate with proposal team and/or proposal department manager to mitigate as appropriate
Willingness to learn and perform new tasks as required
Experience work with disparate teams of writers, SMEs, etc.
Knowledge of Shipley or other industry proposal process a plus
Physical Demands
Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards
Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard and monitor
Reasonable Accommodation StatementIf you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.Equal Employment Opportunity Policy StatementIt is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.
