Client Service Associate - Equity Derivatives

Client Service Associate - Equity Derivatives

24 Oct 2024
Delaware, Newark, 19702 Newark USA

Client Service Associate - Equity Derivatives

JPMorgan Securities LLC offers security brokerage services providing investment products & services for institutional investors. JPMorgan's North American Equity Derivative Client Services is the primary point of contact for Institutional Asset Managers & Hedge Funds who execute trades with any of JPMorgan's global equity trading desks.As a Client Service Associate in Equity Derivatives, you will be part of a team that is responsible for monitoring the successful transmission of client trades from trade booking to settlement. The role requires you to interact daily interaction with Sales Traders, Clients, Service Providers and Operations Staff in order to maintain and improve client relationships and streamline processes.Job responsibilities

Build strong relationships with our clients by delivering an industry leading client experience

Share industry knowledge for the purpose of improving mutual efficiencies

Communicate effectively / professionally

Attend meetings to share query metrics and discuss best practices

Actively monitor and manage daily control reports to identify and resolve exchange and client-side breaks

Leverage analytics tool to identify & resolve outstanding risk

Understand global markets, and associated settlement risks

Onboard clients

Monitor & resolve trade discrepancies and position break reports with corresponding internal/external parties. Perform root cause analysis to prevent future discrepancies and improve straight through processing "STP" capabilities

Manage fails including break resolution and trade rejects, reference data maintenance, and rationalize KPIs and other metrics via analytic tools

Learn the equity trade lifecycle along with a solid understanding of the various applications

Required qualifications, capabilities and skills

3+ years Middle Office Experience

Able to build and maintain positive client relationships

Strong analytical, technical & problem solving skills

Effective, adaptable, & professional communication / interpersonal skills

Strong attention to detail, quality & accuracy

Able to thrive in a high pressure, high volume, deadline driven environment

Open & receptive to feedback / coaching

Preferred qualifications, capabilities and skills

Knowledge of securities industry and back office operations (e.g. maturities, equities, fixed income, custody services, etc.)

Ability to analyze a process and recommend ways to improve quality, control, and efficiency.

Educated to a Degree Level

Work Schedule: Monday - Friday 8:00am - 5:00pm or Monday - Friday 12:00pm - 9:00pmFinal Work Schedule will be determined at time of offer.JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans

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