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Director, Gift & Data SystemsJob no: 500692 College / VP Area:Development & Alumni RelWork type: Staff Location: Newark/Hybrid Categories: Development & Alumni Relations, Full Time Pay Grade: 31SContext of the Job:The Office of Development & Alumni Relations (DAR) is building a model fundraising infrastructure, one that will meet the growing needs of the University and support the University’s strategic plan, and secure funding for established and emerging University priorities. Our purpose is to create an unrivaled engagement and donor experience to secure philanthropic resources that advance the University for generations to come. Under the limited direction of the Senior Director of Gift Administration & Data Management, the Director facilitates systems design, alumni-oriented data integrations, database query design, data standards enforcement, and automation designed to enhance the effectiveness of the Gift Administration and Data Management team. The Director will facilitate key elements of DAR’s migration to Salesforce as a system of record for this team’s work. The Director will also provide the capacity for the segregated duty of general ledger account reconciliation for DAR’s gift and liability accounts. The Director analyzes processes and develops strategies that allow routine work to flow smoothly so that staff members may dedicate concentrated efforts to areas that need expert thought and judgment. With dotted-line reporting to DAR’s Director, Development Systems, the Director gathers requirements, specifies, designs, tests, and oversees implementation of development-specific solutions as an embedded team member in the Gift Admin and Data Management Team.The incumbent needs analytical problem-solving skills to approach data challenges with a focus on priorities that drive the business forward. Excellent communication skills must be used to successfully coordinate with technical staff and non-technical users to ensure our ability to deliver effective solutions. The Director must gain a deep understanding of the data structure, and current business process and principal pain points, and develop process improvements using technology-based solutions. A readiness to become a subject matter expert and to respect the expertise of colleagues is critical to success. Major Responsibilities:Gift & Data Systems Operation
Collaborate with Development Systems and Operations Lead in maintaining the daily production schedule of the core biographical and financial data interface.
Coordinate with team members, department, and other contacts to execute bulk data integration according to the schedule prescribed in the Data Integration Calendar.
Serve as subject matter expert for data elements in DAR gift and constituent data content. Manage repository of data standards. Coordinate with Data Architect to support proper use and interpretation of DAR Data in warehouses, display, and reporting.
Perform data hygiene and acquisition projects in support of DAR fundraising objectives.
Systematic Improvements
Recognize, analyze, specify, and coordinate implementation of solutions to repeated manual processes.
Direct accounting and finance interface systems design, analysis and programming projects to enhance existing processes and systems.
Oversee the testing of programs and systems to ensure they work properly and to determine that systems meet university policies and reconciliation procedures. Direct the correction of any problems encountered during testing.
Create and refine Data Integrity tools within system of record to expedite identification and correction of data errors due to deviation from data standards.
Financial Accounts
Performs daily, monthly, and annual analysis and systematic reconciliation of the DAR Advancement CRM and UD Financial Systems.
Use oracle or cloud-based database to design and implement technical systems that are embedded in or adjacent to DAR’s system of record to meet design requirements and specifications for reconciliations.
Policy and General
Support auditing process and provides in-depth background knowledge to University Auditors relative to gift records.
Serve on or lead DAR select committees addressing constituent and gift data.
Be a champion for master data management with DAR partners across UD.
Adhere to departmental policies and procedures, industry best practices, and regulatory requirements including those outlined by CASE, FASB and the IRS.
Perform miscellaneous job-related duties as assigned.
Note that responsibilities are anticipated to change as Salesforce implementation progresses.
Qualifications:
Bachelor’s degree and five years related experience, or equivalent combination of education and experience. Technical or Business degree, preferably with exposure to Finance, Information Systems or related discipline.
Working knowledge of financial systems, reporting, administrative policies and procedures.
Strong critical thinking and analytic skills, with ability to understand complex processes with multiple touch points to understand how best to automate and/or re-engineer a process.
Strong partnership skills; experience working with technology partners to design and develop solutions that meet optimal quality and value.
Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts
Project management skills, with the ability to prioritize, plan, and organize a work process. Responsive to short and long-term deadlines in projects.
Ability to gain clear understanding of end user business needs, translate to application or operational requirements, analyze and solve problems, and make administrative/procedural judgments.
Proficiency with advanced techniques in word processing, spreadsheet, database and presentation software. High-level of proficiency in Excel is required.
Experience in coding within Oracle SQL or similar coding logic.
Discretion in processing confidential information in a timely, accurate and professional manner.
Demonstrates an understanding and consideration of the differing needs and concerns of individuals with varying identities, cultures and backgrounds.
Committed to fostering a workplace culture of belonging, where diversity is celebrated, and equity is a core value.
Preferred Qualifications:
In-depth understanding of institutional financial policies and procedures.
Advanced knowledge and understanding of accounting, cash reconciliation and internal control protocols.
Work experience in higher education development environment.
Experience with Ellucian Advance, Salesforce CRM platform, PeopleSoft, and a university fundraising working environment.
Special Requirements:
This position may be required to support up to 2 scheduled working days during the university’s winter holiday break.
Notice of Non-Discrimination, Equal Opportunity and Affirmative ActionThe University of Delaware does not discriminate against any person on the basis of race, color, national origin, sex, gender identity or expression, sexual orientation, genetic information, marital status, disability, religion, age, veteran status or any other characteristic protected by applicable law in its employment, educational programs and activities, admissions policies, and scholarship and loan programs as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and University policies. The University of Delaware also prohibits unlawful harassment including sexual harassment and sexual violence.Applications close:
