Warranty and Goodwill Specialist (m/w/d)Jetzt bewerben »Jetzt bewerben
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Datum:25.04.2024Standort: Stuttgart, BW, DE Unternehmen: MSX INTERNATIONAL We are currently looking for a Warranty and Goodwill Specialist(f/m/d) with the location: Stuttgart. The role
You support in the development of the warranty strategy for the European Sales Company smart Europe GmbH and create regional warranty policies for smart Europe Legal Entities
You develop a warranty audit strategy and prepare warranty audits based on analysis of warranty data and KPI results.
You coordinate the monthly reporting for EU markets based on the data collected (summarize, review, control and report the data).
You are staying on top of current trends in the field of warranty and use your knowledge to identify problems and forthcoming issues for constantly improving process efficiency
You implement benchmarking and analysis of market and competitor data to understand warranty trends
You perform general business analysis on warranty and goodwill related topics and prepare internal documents as required by management.
You support of the European Legal Entities as contact person for warranty-related topics (claim processing and technical expertise).
You have fun working with numbers and like to focus on every small detail to identify the root cause.
Interact with engineering and quality team (HQ) for quality issues
Your profile
You have a University degree in Engineering or Finance.
You are familiar with financial processes related to warranty processing and able to apply them across EU countries. Ideally, you gained experience with implementation of an IT tool within the Aftersales environment.
You have 2+ years of operative experience in the area in the area of warranty workshop processes as well as respective rules and guidelines.
You are experienced with implementing KPI’s, controlling methods and onsite audits.
Interact with engineering and quality team (HQ) for quality issues
You understand what customer dedication means.
You have automotive technical Know-How, preferably with electrical vehicles.
You respond calmly in stressful situations and effectively manage multiple priorities & shorter deadlines.
You are equipped with pioneering spirit: challenge status quo, strive for innovation, active and creative exploration
You love working in a complex, dynamic and international environment with an agile culture.
Your English is perfect (fluent in a non-German European language or Mandarin is a plus).
You are willing to travel as part of your job to get into direct exchange with the markets.
About MSX
With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:
Consumer Engagement
Parts, Accessories & Service Performance
Actionable Insights
Diagnostics & Repair Enhancement
Warranty and Repair Efficiency
Technical Information
Learning Solutions
Sales Performance
Building trust since 1931, our proven track record means that we now partner with almost every car manufacturer on the market.
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