Flexara SME/Flexara (Appbroker)

Flexara SME/Flexara (Appbroker)

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Flexara SME
Required Technical Skill Set Flexara (Appbroker)
Wilmington, DE (Remote work should be fine)
Must-Have

• Minimum 7+ years of overall experience
• Minimum 3+ Years of relevant experience in SAM tool (i.e., App broker / FNMS) implementation, Upgrade and migration
• Support catalog creation and maintenance process, Standard template loading into App Broker, Syncing to Service Now, Icons & icon syncing
• Managing Catalog permissions
• Maintain activate or deactivate catalog items in the Service Now service catalog
• Maintain Catalog Categories to catalog hierarchy in Service Now
• Manage and configure License reclamation rules & policies
• Coordinate with stakeholder to support new catalog item creation
• Support on Catalog item change deployment from dev/test to production
• Co-ordinate with respective application and packaging team for catalog creation
• Able to understand the Workflows within Service Now and between Service Now and Flexera
• Ability to create technical documents (high-level design, low-level design, workflows etc.)
• Strong communication skills (English language)
• Ability to effectively work with global team members

Good-to-Have

• Have done minimum 2-3 App broker/ FNMS implementation and integration independently
• Hands on experience on SAM tool integration with different business applications (ITSM tools Service Now, Remedy, Active Directory)
• Ability to create and define detailed project plans

Responsibility of / Expectations from the Role

• Support work to be carried out as per SOW.
• Handle App broker implementation, Integration, Migration, Upgrade independently or minimum support
• Configure and document technical aspects of implementation, Integration, Migration, Upgrade
• Train and create training documents

SYSMIND LLC is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without any discrimination. We promote and support a diverse workforce at all levels in the company. All job offers are contingent upon completion of a satisfactory background check and reference checks. Additionally passing the drug test may also be required. All contractors intending to work on SYSMIND's W2 are "at will" employees.