Flexara SME/Flexara (Appbroker)

Flexara SME/Flexara (Appbroker)

31 Dec 2023
Delaware, Wilmington, 19803 Wilmington USA

Flexara SME/Flexara (Appbroker)

Flexara SME
Required Technical Skill Set Flexara (Appbroker)
Wilmington, DE (Remote work should be fine)

  • Minimum 7+ years of overall experience
  • Minimum 3+ Years of relevant experience in SAM tool (i.e., App broker / FNMS) implementation, Upgrade and migration
  • Support catalog creation and maintenance process, Standard template loading into App Broker, Syncing to Service Now, Icons & icon syncing
  • Managing Catalog permissions
  • Maintain activate or deactivate catalog items in the Service Now service catalog
  • Maintain Catalog Categories to catalog hierarchy in Service Now
  • Manage and configure License reclamation rules & policies
  • Coordinate with stakeholder to support new catalog item creation
  • Support on Catalog item change deployment from dev/test to production
  • Co-ordinate with respective application and packaging team for catalog creation
  • Able to understand the Workflows within Service Now and between Service Now and Flexera
  • Ability to create technical documents (high-level design, low-level design, workflows etc.)
  • Strong communication skills (English language)
  • Ability to effectively work with global team members
  • Have done minimum 2-3 App broker/ FNMS implementation and integration independently
  • Hands on experience on SAM tool integration with different business applications (ITSM tools Service Now, Remedy, Active Directory)
  • Ability to create and define detailed project plans
Responsibility of / Expectations from the Role
  • Support work to be carried out as per SOW.
  • Handle App broker implementation, Integration, Migration, Upgrade independently or minimum support
  • Configure and document technical aspects of implementation, Integration, Migration, Upgrade
  • Train and create training documents

SYSMIND LLC is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without any discrimination. We promote and support a diverse workforce at all levels in the company. All job offers are contingent upon completion of a satisfactory background check and reference checks. Additionally passing the drug test may also be required. All contractors intending to work on SYSMIND's W2 are "at will" employees.

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