Description We are seeking a Collections Specialist to join our team in Wilmington, Delaware. The role involves managing customer service in a high-volume call center environment and working closely with credit and collection processes. This contract-to-hire opportunity will utilize your experience in collections and customer service, specifically your proficiency in Microsoft Excel, billing functions, and collection processes.Responsibilities: Respond to and manage customer inquiries in a timely and professional manner. Utilize Microsoft Excel to maintain and organize customer data. Execute billing functions accurately to ensure seamless financial operations. Implement and manage collection processes to ensure the timely recovery of debts. Monitor customer accounts regularly for any inconsistencies or discrepancies. Use your customer service skills to enhance customer experience in our high-volume call center. Apply your knowledge of credit procedures to manage customer accounts effectively. Act as a collector when necessary, ensuring the company's financial security. Maintain a high level of accuracy in all tasks to ensure the integrity of our financial data. Address and resolve customer service issues to maintain high customer satisfaction. Requirements Possess a minimum of 2 years of experience as a Collections Specialist or in a similar role Proficient in Microsoft Excel Familiarity with billing functions and collection processes Proven experience as a collector would be a plus Understanding of credit-related laws Excellent customer service skills, with experience in call center customer service Strong communication and negotiation skills Ability to handle sensitive and confidential information High level of accuracy and attention to detail Ability to work independently and as part of a team Willingness to stay updated on industry trends and developments. Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .
