Provide emergency 24 x 7 on-call support on a rotating basis.
Engineers, implements and monitors computer systems, networks and information. Documents and implements Standard Operating Procedures (SOPs).
Leads highly technical project teams through each phase of System Engineering Lifecycle to deliver capabilities in accordance with program/project provided functional requirements.
Defines, maintains, and enforces application and system security best practices. Identifies opportunities for process improvements and leads efforts implement.
Writes comprehensive reports including assessment-based findings, outcomes and propositions for further system security enhancement.
Identifies additional application security related tools, conducts tool analysis, and provides recommendations on what tools will enhance security protocols.
Deploys and provides ongoing support of cloud storage and back-up infrastructure.
Develops, implements and oversees policies and procedures to ensure consistent cloud environment provisioning, uptime, regulatory compliance and data protection.
Provides capacity planning, performance analysis, assist with disaster recovery and testing.
Review operational requirements with project teams, management and client services groups for deployment and ongoing support.
Evaluates and analyzes systems, performance, issues, and metrics in order to provide recommendations for service improvements.
Serves as a liaison with clients, participating in meetings to ensure client needs are met.
Maintains current knowledge of relevant technology as assigned and conducts systems analysis and development to keep systems current with changing technologies.
Develops documentation for best practices as it relates to server infrastructure and cloud computing operational experience.
Provides technical assessment of requirements and definition from conception through implementation.
Proactively reviews logs and trouble tickets to identify reoccurring incidents, issues and potential problems and recommends changes to prevent reoccurrence.
Resolves complex issues independently; coordinates and communicates changes and issues with the client and team members and determines root cause.
Provides recommendations on cloud infrastructure upgrades and supports project integration as required. Leads the creation and maintenance of backup and/or storage related standards, policies, processes, system documentation and Disaster Recovery Plans as it relates to cloud environments.
Provides leadership for the development of operational and strategic direction for the implementation and maintenance processes for cloud solutions.
Serves as a technical lead and mentors junior team members on processes and procedures.
Bachelor's Degree in Computer Science, Information Systems Management, or related field.
Associate level cloud certification such as: AWS-CSA-A (AWS), MCSA Cloud Platform (MS Azure), or Professional Cloud Architect (Google Cloud Platform) preferred
1-5 years of experience working with infrastructures and 1-5 years of experience with one or more vendor cloud platforms.