Help Desk Technician with Secret Clearance

Help Desk Technician with Secret Clearance

03 Nov 2023
District of Columbia, Washington, 20376 Washington USA

Help Desk Technician with Secret Clearance

Overview

Founded in 1987, IMG is a leading small business that exemplifies competence, integrity and follow-through. We consistently provide customer focused professional services, which ensures our company is recognized for continually exceeding expectations. We believe that at the core of our success stand our people. Our people have provided professional services in the Information Technology field for our customers with a commitment to customer satisfaction for nearly 35 years.

IMG - is hiring a full-time

Help Desk Technician with Secret Clearance at it's Washington DC location

Responsibilities
  • Provide prompt, responsive, and courteous day-to-day customer support for personnel IT needs.
  • Review, process, and resolve help desk tickets or other service requests as assigned within established timelines.
  • Read understand and apply established IT guidelines to meet user needs and where necessary recommend deviations.
  • All work is performed under the supervision of the LAN manager.


Qualifications

Clearance Required: DOD Secret or DOE L required prior to consideration

Education/

Years of Experience:
  • Knowledge of network and IT standards and protocols to perform routine configurations, installations, maintenance, inspection, and design of network systems.
  • Knowledge of a wide range of computer techniques, requirements, methods, sources and security procedures to perform routine user support tasks.
  • Knowldege, skill and ability to analyze, evaluate and make recommendations on aspects of IT projects.
  • Ability to read and review user-submitted paperwork for completeness and accuracy.
  • Customer service experience as a help desk technician, to include answering user phone calls and tickets as well as providing in-office touch labor support.
  • Help Desk (computer help center) or comparable experience. Experience in receipt of calls, problem diagnosis, problem resolution, and database problem tracking (such as Remedy).
  • Knowledge and working experience with Microsoft Office Suite software (e.g., Access, Excel, Outlook, PowerPoint, and Word).
    • Experience shall include responding to information workers' detailed questions on the use of these applications and resolving installation and operational type problems.
  • Working experience with file management systems such as Windows Explorer, Email applications such as Outlook, and Computer Conferencing such as Microsoft NetMeeting, Remote Assistant.
  • Working experience with operating systems such as Windows, Unix, Linux, or equivalent.


COVID-19 Regulations: As required by Executive Order 14042 and the guidance provided by the Federal Workforce Task Force, all federal contractor employees are required to be fully compliant with customer COVID-19 regulations. IMG will provide additional information regarding these requirements and how you can request an exception if needed.

IMG COMPANY BENEFITS
  • Health, dental, vision, and life insurance
  • Short term and long term disability insurance
  • 401(k) with generous company match
  • Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
  • 15 days of personal leave plus paid federal holidays
  • Professional development and training assistance


Information Management Group, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Max
USD $70,000.00/Yr.

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