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Software Specialist III (Senior IT Support Specialist)
Washington DC
6 months, extension
Bachelor s degree and minimum of 3 years of experience providing desk side support, specializing in troubleshooting complex and advanced end-user issues with hardware and software.
Degree may be substituted with 4 additional years of related experience.
Required Skills
Customer service and communication skills
Troubleshooting Microsoft Windows 10 (mid-level)
Installation and configuration of new machines in a Windows environment (mid-level)
Smart cards / PIV cards (general knowledge)
Experience with Office 365, VPN, Active Directory, Thin Client
Provide Remote Tool Support
Conference Room / VTC Setups
Wireless Troubleshooting/iPhones and iPadsPreferred Skills
Ability to work in a fast-paced environment
BMC Remedy/ServiceNow Asset and Incident Module (user-based knowledge)
Bomgar
MAC Troubleshooting
Outage Awareness/Management experienceCertifications Preferred:
ITIL
HDI Desktop SupportQualifications and Education Requirements
Experience: Must have a minimum of 3 years of experience providing desk side support, specializing in troubleshooting complex and advanced end-user issues with hardware and software. Must have extensive knowledge of Microsoft Windows Operating System and Microsoft Office tools. Must possess a High School Diploma. Degree may be substituted with 4 additional years of related experience.Srikanth Dhaggupati
