Software Specialist III (Senior IT Support Specialist)

Software Specialist III (Senior IT Support Specialist)

03 Nov 2023
District of Columbia, Washington, 20001 Washington USA

Software Specialist III (Senior IT Support Specialist)

Software Specialist III (Senior IT Support Specialist)
Washington DC
6 months, extension

Bachelor s degree and minimum of 3 years of experience providing desk side support, specializing in troubleshooting complex and advanced end-user issues with hardware and software.
Degree may be substituted with 4 additional years of related experience.

Required Skills
Customer service and communication skills
Troubleshooting Microsoft Windows 10 (mid-level)
Installation and configuration of new machines in a Windows environment (mid-level)
Smart cards / PIV cards (general knowledge)
Experience with Office 365, VPN, Active Directory, Thin Client
Provide Remote Tool Support
Conference Room / VTC Setups
Wireless Troubleshooting/iPhones and iPadsPreferred Skills
Ability to work in a fast-paced environment
BMC Remedy/ServiceNow Asset and Incident Module (user-based knowledge)
Bomgar
MAC Troubleshooting
Outage Awareness/Management experienceCertifications Preferred:
ITIL
HDI Desktop SupportQualifications and Education Requirements
Experience: Must have a minimum of 3 years of experience providing desk side support, specializing in troubleshooting complex and advanced end-user issues with hardware and software. Must have extensive knowledge of Microsoft Windows Operating System and Microsoft Office tools. Must possess a High School Diploma. Degree may be substituted with 4 additional years of related experience.Srikanth Dhaggupati

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