Job Summary:
The Customer Service Representative will provide exceptional customer support by addressing inquiries, resolving issues, and ensuring customer satisfaction. This role requires strong communication and problem-solving skills, with a focus on building positive relationships with customers.
Responsibilities:
-Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
-Resolve customer issues and complaints, escalating complex problems as needed.
-Provide accurate information about products and services.
-Maintain customer records and update information as required.
-Process orders, returns, and exchanges.
-Identify and suggest process improvements to enhance the customer experience.
-Collaborate with other team members to ensure customer satisfaction.
Qualifications:
-High School Diploma or equivalent.
-Minimum of 2 years of customer service experience.
-Excellent verbal and written communication skills.
-Strong problem-solving abilities.
-Proficiency in using customer service software and systems.
-Ability to work in a fast-paced environment.
-Must be a team player and adaptable to change.
-Looking for someone who is looking to grow with us and not afraid of challenges
-Fluent in Spanish is a plus
Please Email Resume for an interview!
