FRONT OF HOUSE MANAGER – WASHINGTON D.C.
We need an exceptional and passionate Front of House Manager to join our team. If you are an inspiring leader and communicator, a people person through and through and have a genuine desire to be part of something big then your journey should start here. Help us to create an unforgettable experience & be a part of Europe’s fastest moving, ground-breaking, lifestyle & hospitality brand.
WHO ARE WE
Generator is on a journey. Appropriate, given that we're an accommodation brand. The journey began in London, swung through a heap of European capitals on its way to dominating the world. No biggie. Fast Company named us one of the top 50 most innovative global companies. We, of course, agree. And now this top 50 most innovative global company (did we mention that?) wants a pretty awesome Front of House Manager for Generator Washington D.C.
Our spaces are safe and seriously social, in the proudest part of the beating heart of the cities we love. Cultural action, creative pulse and an outstanding way to waste some of the finite time the universe has given you - that's what Generator offers. Holds true for staff and visitors equally, and while chic design is always the backdrop, every Generator in every destination reflects the unique beat of that city's heart.
BEING YOURSELF is the key to bringing the Generator story and brand to life.
NUTS AND BOLTS OF THE JOB
Responsible for overseeing, leading and controlling the front of house operations to deliver an excellent guest experience
Evaluate guest satisfaction levels and monitor trends with a focus on continuous improvement
Take ownership of the guest journey to ensure that we create a truly unique Generator experience
Strive to continuously “raise the bar” by improving standards of performance, redefining the hostel experience by achieving outstanding customer satisfaction
Have a comprehensive knowledge of and ensure compliance with all local legislation and regulations pertaining to your department
Control payroll and all costs in your department
Monitor the appearance, standards and performance of the Front of House Team with an emphasis on training and teamwork
Communicate effectively and appropriately in all directions so that the team understands its goals and is motivated to achieve them
Monitor the appearance, standards and performance of the Room Division Team with an emphasis on training and teamwork
Ensure that your team remains up to date with all local, national and international trends
Be commercially savvy in exploring new revenue streams
Naturally this is not intended as an exhaustive list of duties. Other duties as may be reasonably required will form part of this job description.
WHAT’S IN YOUR DNA
Passionate for hospitality and the youth travel market
Passionate for delivering excellent customer service
Strong leadership skills with ability to coach, mentor, train and develop crew members
Hands-on experience
Ability to work in a fast-paced environment
Available to work when needed, including weekends, holidays, and nights
