Help Desk

Help Desk

Vacancy expired!

Required 3 years of IT experience.

Roles and Responsibilities:

• Provide friendly and helpful customer service as a first point of contact
• Provide software and hardware technical support to end-users
• Provide phone support to desktop and laptop customers in house and remotely.
• Install, maintain, and upgrade software and hardware on laptops, workstations, mobile devices, printers, copiers and fax machines
• Assist the client in resolving laptop computer-related and networking issues
• Maintain and repair laptop, computers and peripherals.
• Install, configure, diagnose, repair and/or upgrade hardware and equipment ensuring its optimal performance
• Maintain working knowledge of products and/or services.
• Prepare reports and correspondence as needed.
• Enter and track within trouble ticketing system.
• Perform other duties as assigned by supervisor
• Commitment to excellence and high standards.
• Strong organizational skills; able to manage priorities and workflow.
• Troubleshoot problem areas in a timely and accurate fashion.
• Maintain and improve quality results by adhering to established processes, procedures and guidelines
• Recommending improved procedures for responsibilities
• Inform and educate clients by explaining procedures; answering questions; providing information

Skills Required:

• Demonstrate good social skills in a professional environment
• Work in a team environment
• Excellent Verbal Communication
• Phone Skills
• Data Entry Skills
• Customer Focus and Service
• Attention to Detail
• Multi-tasking

Certifications Desired:

• ITIL v3 Foundations
• HDI Certification Desired