Desktop Support/Service Desk Technician

Desktop Support/Service Desk Technician

02 Jun 2022
District of Columbia, Washington, 20037 Washington USA

Desktop Support/Service Desk Technician


Knowledge and Skills

User Account Management

Troubleshoot Workstations

Install Hardware and Software

Configure workstation Operating Systems

Update Workstations with Up-to-Date Configurations and Security Regulations

Configure and troubleshoot Workstation Peripherals

Handle Service Desk requests by Telephone, Heat Ticketing System or Walk-In

Track Ticket Status from Start to Resolution

Communicate Ticket Issues to User and Service Desk Supervisor

Assist with Creation of:

o Knowledge Base Articles and Checklists

o Service Level Agreements (SLAs)

o Standard Operating Procedures (SOPs)

o End-User Training

Required Qualifications:

Some Experience with Heat Ticketing System

One year or more of IT Help Desk or Service Desk Experience



Qualifications:

Public Trust preferred

Experience with Windows Operating System Deployment

Able to Commute and Work on-site in DC

Monday - Friday Dayshift

Must Pass Background Check and Drug Screen






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