Desktop Support/Service Desk Technician

Desktop Support/Service Desk Technician

02 Jun 2022
District of Columbia, Washington, 20037 Washington USA

Desktop Support/Service Desk Technician

Knowledge and Skills

User Account Management

Troubleshoot Workstations

Install Hardware and Software

Configure workstation Operating Systems

Update Workstations with Up-to-Date Configurations and Security Regulations

Configure and troubleshoot Workstation Peripherals

Handle Service Desk requests by Telephone, Heat Ticketing System or Walk-In

Track Ticket Status from Start to Resolution

Communicate Ticket Issues to User and Service Desk Supervisor

Assist with Creation of:

o Knowledge Base Articles and Checklists

o Service Level Agreements (SLAs)

o Standard Operating Procedures (SOPs)

o End-User Training

Required Qualifications:

Some Experience with Heat Ticketing System

One year or more of IT Help Desk or Service Desk Experience


Public Trust preferred

Experience with Windows Operating System Deployment

Able to Commute and Work on-site in DC

Monday - Friday Dayshift

Must Pass Background Check and Drug Screen

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