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HELP DESK TECHNICIAN-112833
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HELP DESK TECHNICIAN-112833
HELP DESK TECHNICIAN-112833
02 Dec 2024
District of Columbia
,
Washington
00000
Washington
USA
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HELP DESK TECHNICIAN-112833
Vacancy expired!
W-2 only
HELP DESK TECHNICIAN -112833
Job Description
Roles and Responsibilities:
Provide friendly and helpful customer service as a first point of contact
Provide software and hardware technical support to end-users
Provide phone support to desktop and laptop customers in house and remotely.
Install, maintain, and upgrade software and hardware on laptops, workstations, mobile devices, printers, copiers and fax machines
Assist the client in resolving laptop computer-related and networking issues
Maintain and repair laptop, computers and peripherals.
Install, configure, diagnose, repair and/or upgrade hardware and equipment ensuring its optimal performance
Maintain working knowledge of products and/or services.
Prepare reports and correspondence as needed.
Enter and track within trouble ticketing system.
Perform other duties as assigned by supervisor
Commitment to excellence and high standards.
Strong organizational skills; able to manage priorities and workflow.
Troubleshoot problem areas in a timely and accurate fashion.
Maintain and improve quality results by adhering to established processes, procedures and guidelines
Recommending improved procedures for CSC responsibilities
Inform and educate clients by explaining procedures; answering questions; providing information
Skills Required:
Demonstrate good social skills in a professional environment
Work in a team environment
Excellent Verbal Communication
Phone Skills
Data Entry Skills
Customer Focus and Service
Attention to Detail
Multi-tasking
Certifications Desired:
ITIL v3 Foundations
HDI Certification Desired
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Job Details
ID
JC23759499
State
District of Columbia
City
Washington
Job type
Contract
Salary
Depends on Experience
Hiring Company
Britstan Technology
Date
2021-11-17
Deadline
2022-01-16
Category
Et cetera
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