Description: Seeking a policy & procedure writer with 6-10 years of experience. Writes a variety of technical articles, reports, policies, standard operating procedures (SOPs), brochures, and/or manuals for documentation for a wide range of uses
Interviews subject matter experts, observes work processes, and communicates with business leaders and staff to research and analyze information required for the development or update of policy, procedure, and forms documentation.
Performs regulatory compliance/agency research and analyses, and writes policies and procedures documentation, in accordance with the agency Customer Service goals.
Develops Policies, Procedures, and Forms Documentation, in accordance with Agency documentation development standards.
Prepares, packages, and presents draft documentation to management, compliance/risk, subject matter experts, and appropriate lines of business for review and publication approval.
Acts as a project leader in all phases of project execution and implementation, and ensures all related objectives are fulfilled for each project. Conducts and attends all relevant meetings associated with job function and completes tasks correctly and on time.
Develops policies and procedures publications communications, including change summaries. Assists the Risk departments with documentation discovery research/delivery requests for internal audits. Performs all related policy and procedures publication functions, as required. Performs all related department administrative functions, as required.
Maintains cohesive working relationships with all levels of management, line of business personnel, and team to effectively interface on all projects and deliverables. Travels to perform on-site functional policies and procedures analysis for documentation development purposes, as needed.
Perform other duties and special projects, as assigned.
Writing a variety of technical instruction manuals and how-to guides Required 7 Years
Writing standard operating policies and procedures Required 7 Years
Expertise and support of MS Office and Visio Required 7 Years
Bachelor's degree in Communications, Business, English or related field or equivalent experience. Required 11 Years
Delivers high quality content and conforms to standards Required 7 Years
Convert existing policy documents to new formats. Required 7 Years
Manage requirements to effectively indoctrinate standard operating procedures (SOPs), concept of operations, project management plans, and other guida Required 7 Years
Support the development of plans and procedural documentation in support of executing decisions by preparing, revising, and delivering documents adder Required 7 Years
Writes a variety of technical articles, reports, polices, standard operating procedures (SOPs), brochures, and/or manuals for documentation for a wide Required 7 Years
Minimum 7 years’ experience in Customer Service industry Required 7 Years
Candidate must be Authorized to work in the United States with any employer, No Visa Sponsorship, No C2C candidates please, No Third Party agencies. This is a direct hire role.