Systems Engineer - Level I/II Doran Jones (DJI) is the leading financial services Data Engineering and Application Development firm, specializing in Capital Markets, Risk and Regulatory Compliance. We are US-based, helping our clients fill gaps in capacity and expertise, reduce risk, and accelerate change. Our leaders average over 25 years of experience in Financial Services and Technology. DJI is repeatedly engaged by the largest & most complex clients for our Agile transformation expertise and practical understanding of the critical relationship between data, architecture, and application development. DJI is a certified woman-owned business, with a mission to place more people from non-traditional backgrounds into sustainable technology careers. Through partnerships with non-profit and Veteran organizations candidates transition from tech training programs into real IT careers at DJI. Our clients benefit from our ESG program providing ‘enterprise-ready’ diverse candidates they can hire directly from us. Doran Jones is looking for a Systems Engineer Level 1/2 to help provide desktop and laptop support to the end users and is responsible for configuring and maintaining desktop, hardware, and software applications. The ideal candidate can operate independently, effectively manage multiple tasks, and is a self-starter with a desire to excel.
Responsibilities
Provide support for issues related to desktops, laptops, and applications.
Provide maintenance for desktops, laptops, IP phones, videoconferencing systems, printers, and peripherals on the corporate network.
Support BYOD (bring your own device) applications installed and running on personal smart phones and tablet devices.
Install, configure, and maintain Windows laptops and desktops, including software, upgrades, and network connectivity issues.
Troubleshoot and resolve software, network connectivity, and hardware failures, and determine the root cause of the problems.
Perform daily system monitoring tasks.
Ensure expedient resolution of problems related to laptops, desktops, and servers.
Monitor JIRA Service Desk queue and respond to tickets related to laptops, desktops, and servers.
Administer virtual desktop environment.
Manage Sophos Anti-Virus environment
Manage and support Active Directory.
Provide support for email related issues.
Support and manage the Mimecast security portal policies and email quarantine.
Support Microsoft print services on print server
Provide user support with RSA related issues.
Administer VMware VDI console
Utilize current IT Service Management tool to image laptops.
Provide technical support outside normal business hours as needed
Qualifications:
5 years of experience analyzing and resolving desktop, system, and network issues.
5 years of experience working in Help Desk/Tier I desktop network support.
2+ years of experience administering Windows Servers.
3 years working at a Help Desk in a corporate environment.
Hands-on experience administering an IT Service Management tool (e.g. Ivanti).
Very strong troubleshooting skills.
Demonstrated ability to develop and implement solutions and push through challenges to ensure success.
A well-developed understanding of network security best practices and industry best practices
Working knowledge of Windows 10, Active Directory, DHCP, DNS, login scripts
Working knowledge of LAN/WAN/WLAN technologies and protocols with a clear understanding of Windows and TCP/IP networking
Working knowledge of Windows server functionality (i.e. File Server, Print Server)
Basic scripting skills (e.g. PowerShell)
Must be able to work independently and collaborate with other department members to resolve network and system issues.
Ability to establish and maintain positive and effective work relationships with coworkers, clients, members, providers, and customers.
Ability to work under stress with time-critical deadlines.
Excellent communication skills, analytical ability, strong judgment, and time management skills.
Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field preferred. Experience will be considered in lieu of education.
Preferred Certifications: Microsoft systems certification, CCNA/CCNP Routing and Switching, and VMWare
For over 170 years, Leica Microsystems has helped shape the future by developing groundbreaking optical and digital solutions. As a global leader, we’re driven by continuous improvement to excite our customers and to create the best work environment for our people. Customer focus, innovation, and teamwork are at the core of our culture and the foundation of our success.
