Assistant Executive Director
Location: The Residences at Benning Metro 4501 Blaine Street NE Washington, DC 20019
Hours: Full Time
Job Summary:
We are seeking an extraordinary individual for an equally extraordinary opportunity! Currently being built is the second of several truly affordable assisted living communities in the District. The Residences at Benning Metro will be unique. Located in NE Washington, DC’s Benning Ridge neighborhood. It is conveniently located adjacent to Benning Metro (Silver and Blue Lines), offering 156 affordable apartments for seniors. Residents will enjoy proximity to shopping and dining options. Directly across the street, the Conway Center features housing, a Unity Health Care medical center, employment training, after school programs, and retail spaces, enriching the living experience for our future residents.
Assistant Executive Director will assist Executive Director to oversee the overall management and the day-today operation of Community. The Assistant Director is the second in charge of the building and supervises the staff when the Executive Director is not in the building.
Duties and Responsibilities:
Assist the Executive Director in effectively managing the community in all of its daily operations.
Assume all responsibilities associated with accomplishing community objectives in the Executive Directors absence including the implementation of policies and procedures.
Assist with planning, implementing and evaluating all aspects of operations
Oversee customer service, resident relations, and assisting with management of all departments.
Manage account receivable/collect rent and follow-up on delinquencies
Assist with Executive Director to develop, implement, and supervise annual budget.
Oversee payroll process and manage as needed and in the absence of the Front Desk Manager.
Implement and maintain company policies in human resource capacity for employees, including initial orientation for new hires.
Hire and supervise employees, ensuring adequate staffing while ensuring continuity and consistency in delivery and quality of services.
Oversee all front desk interactions related to guest service, to include but not limited to; all incoming sales inquiries, documentation of sales inquiry forms, and greetings for all visitors and business professionals.
Manage compliance with in-service regulations
Communicate and follow up with residents, families, corporate office via telephone, email and fax
Prepare and maintain resident and employees files.
Manage LIHTC tenant certification, selection, recertification and applications
Identify any unsafe working or living conditions for employee or residents
Oversee and assist in departments as assigned.
Assist with marketing as needed
May perform other duties as assigned
Required Behavior:
Able to influence the actions and opinions of others in a desired direction. Exhibits judgment in leading others to meet worthwhile objectives.
Able to take action in solving problems while exhibiting judgment and a realistic understanding of the issues. Able to use reason, even when dealing with emotional topics.
Able to define realistic, specific goals and objectives. Able to define task and deliverables necessary to meet goals.
Able to clearly present information through the spoken word. Can accurately communicate, providing the necessary level of detail even under stressful or demanding conditions
Able to relate to routine operations in a manner that is consistent with existing solutions to problems. Conforms to and communicates established policies and procedures.
Builds and maintains productive, work-focused relationships with team, residents, their families, corporate, regional and divisional resources and within the community.
Able to work with people in such a manner as to build high morale and group commitments to goals and objectives.
Able to work non-traditional hours as needed
Participate in outside networking events in the surrounding community to foster excellent working relationships with outside referral sources.
Physical Demands:
Physically able to move at least 50 lbs. without assistance.
Physically able to bend, reach, and work in small areas.
Physically able to push and pull equipment and furnishings.
Physically able to stand and to work on hands and knees for long periods of time.
Benefits:
Full time position offers a competitive benefit program to include Medical, Dental, Vision, Health FSA, Dependent Care FSA, Short-Term Disability, Long Term Disability, Life Insurance, Home and Auto Discount program, Vendor Discount Program, 401(k) with matching contribution, Accrued Vacation, Sick, and Personal time and Paid Holiday Benefit. Employee referral bonus, and resident referral bonus.
