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Dental Office Front Desk - Patient Experience Coordinator
FRONT DESK - PATIENT EXPERIENCE COORDINATORS are organized, exceptional communicators, and have the skills necessary to multi-task effectively and efficiently.Â
You will be the primary contact with our patients, and you are responsible for the patients having an exceptional customer service experience in our practice.
This position is FULL TIME and located inÂSILVER SPRING, MD
Compensation
Competitive salary with bonus opportunity
Training with upward mobility to management
Requirements
Dental office experience required
Prior customer service experience
Must be patient focused
Energetic
Must have excellent oral and written skills
Friendly and positive demeanor
Responsibilities
Greeting and welcoming patients
Answering the phone following office protocol
Taking and distributing calls or messages as necessary
New patient paperwork
Medical and Dental historys and annual updates
Treatment consent documentation
Financial agreements
Patient referrals
Office schedule
Communication and collection of patient balances due following office protocol
Maintaining a clean and inviting office and patient check in area
Participation in daily team huddle
AM huddle meeting
PM strategy meeting
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