Field Service Manager – DCA Ronald Reagan Washington National Airport area Full-time
$25.44 - $26.44 / hour
Full-time benefits; Bonus Eligible!
Daily local travel, mileage reimbursement included
Weekends and holidays required as needed
BENEFITS Smarte Carte Inc. offers a competitive compensation package and outstanding benefits including; Group Health & Dental Insurance, Company Paid Life Insurance, Company Paid Short-Term Disability, Matching 401k, Paid Time Off, Paid Holidays, and Wellness Reimbursement Program.
COMPANY BACKGROUND
Smarte Carte, Inc. is the leading concessionaire of self-serve vended luggage carts, electronic lockers, commercial strollers and massage chairs, as well as other passenger and guest services.
Smarte Carte is headquartered in St. Paul, MN and has operations in the United States, Australia, Canada, Ireland, New Zealand, Norway, Singapore, Sweden, and United Kingdom.
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Are you looking for a job with a flexible schedule, great pay, and a fantastic work environment? Are you looking for a place to develop and build your career? Do you like to have your voice heard and be involved in process improvements? Then Smarte Carte is the place for you! A positive attitude and willingness to learn are the top qualities for our ideal candidate. Smarte Carte prides itself on having a diverse and inclusive workforce. All genders, ethnicities, and backgrounds are encouraged to apply. Smarte Carte is focused on being environmentally responsible by owning/operating recyclable equipment and reducing our carbon footprint.
BASIC FUNCTION Seeking a self-motivated individual for a full-time Field Service Manager position. This position will work a defined schedule at locations within an assigned route radius of the DCA area. Duties will include, but are not limited to, performing monthly cash collections, repairing, cleaning, and performing regular maintenance on strollers, massage chairs, lockers and luggage cart systems. We are looking for the right person to join our team, so we are willing to train that candidate on our job functions. Daily local travel (mileage reimbursement).
KEY RESPONSIBILITIES
Inspect and perform maintenance on equipment, including Strollers, Massage Chairs, and Luggage Cart Systems.
Clean strollers, massage chairs, CMUs, and locker systems to ensure clean and functional equipment is always available for customers.
Cart movement at the Portland International Airport (return carts to vending systems).
Develop and maintain strong relationships with key stakeholders.
Perform cash and credit card collections accurately and efficiently. Deposit collections and complete end of month paperwork in a timely manner.
Complete and submit all necessary reports in an accurate and timely manner.
Maintain database to record tasks, equipment meter readings, and service history of equipment.
Establish, organize, and replenish personal inventory of replacement parts, tools, and cleaning supplies.
Manage locations in accordance with applicable state and federal laws, as well as Smarte Carte and facility policies, procedures, and standards.
Responsibility for P&L, with the expectation to deliver excellent results vs. annual plans.
Other duties as assigned.
EXPERIENCE
Minimum 3 years in a customer service role
Minimum 3 years of field based product support experience (route) preferred
Some level of mechanical, electrical, and diagnostic aptitude, including root-cause analysis. Smarte Carte has a comprehensive training program, which includes repair training on all equipment.
EDUCATION
Technical degree or similar preferred
CERTIFICATIONS/LICENSES
Ability to get airport badged required (consumer check)
Ability to get USPS badge required (background check, drug screen)
Driver License required
PHYSICAL REQUIREMENTS
Lift 40 lbs. to waist height
Push/Pull 75-100 lbs.
Bend and stoop, walk and stand for long periods of time
Visual acuity/manual dexterity to perform mechanical and electrical repairs
Experience
Required
3 year(s): Customer Service
Preferred
Some level of mechanical and diagnostic aptitude, including root-cause analysis (training provided)
3 year(s): Field based product support experience (route) preferred
Education
Preferred
Technical/other training or better
Licenses & Certifications
Required
Airport Badge
Drivers License
Skills
Required
Troubleshooting
Customer Service
Time Management
Attention to detail
Flexibility
Communication
Reporting
Prioritizing
Collaboration
Computer
Preferred
Scheduling
Behaviors
Required
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Team Player: Works well as a member of a group
Motivations
Required
Self-Starter: Inspired to perform without outside help
