Maintenance Supervisor
Job Summary:
Under the direction of the Property Manager or District Manager, the Maintenance Supervisor is responsible for all physical aspects of multiple apartment communities, coordinating and performing maintenance and repair services, ensuring curb appeal and quality of apartment homes, responding to customer service requests, and adhering to all safety policies.
Essential Duties and Responsibilities:
Maintenance Services
Oversee and participate in all maintenance projects including capital improvements.
Coordinate and perform repair of property grounds, apartments, and building exteriors.
Manage maintenance budgets and other administrative tasks.
Direct all property/ground upkeep, preventive care, and maintenance service efforts.
Maintain accurate records for all services performed.
Coordinate all contracted services. Monitor vendor performance and ensure compliance with Horning Brothers guidelines.
Solicit and analyze bids, assess work once completed, and track invoices to guarantee timely payment.
Conducts Monthly & Quarterly Safety Meetings and monitors direct reports’ adherence to Horning Brothers safety guidelines
In-charge of sustaining peak efficiency operation levels for all property components.
Reinforce monthly staffing schedules, ensuring 24/7 emergency coverage.
Contribute to ongoing staff recruitment efforts and skill-building/learning initiatives.
Oversees the maintenance team, while completing related maintenance duties.
Inspects community continuously, recording, and correcting deficiencies.
Orders necessary supplies and parts within budgetary guidelines.
Manages make-ready timeline per regional guidelines, keeping down time to a minimum.
Monitors, minimizes, and manages maintenance personnel overtime.
Strives to perform maintenance duties in most cost-effective manner.
Maintains a service-oriented environment by exhibiting a professional appearance and attitude.
Coordinate daily meetings with property manager to provide updates for maintenance projects.
Other duties as assigned.
Customer Service
· Complete service requests from residents and team members in a timely fashion, in accordance with company policy
Ensure excellent customer service with courteous and professional attitude toward all customers and team members
· Audit key tracking system daily and weekly
· Participate in after-hours emergency requests and ensure property staff coverage 24 hours a day, 7 days a week
Personnel Development
Train, coach, and mentor team members, ensuring appropriate training is received
Create a team environment: hold weekly team meetings; manage by goals, open communication
Generate work and on-call schedule for service employees.
Provide ongoing feedback to team members. Evaluate team members through scheduled formal written performance reviews. Take corrective action as necessary according to company policy. Provide recommendations for compensation adjustments, promotions, and terminations
Requirements:
· High school diploma or equivalent
· Valid Driver’s License and must live with 30 minutes of the property.
· Computer Proficiency
· 5+ years of maintenance experience
· 2+ years supervisory experience
· Universal CFC Certification preferred.
· Must possess expertise in troubleshooting, Plumbing, Electrical, Carpentry, Appliance Repairs, and HVAC (Heat Pumps, Gas/Electric Furnaces, and Water Heaters).
· Must be responsible for taking calls for after hour’s emergency maintenance, including nights and weekends on a rotational basis.
· Must have personal/reliable transportation to get to work to respond to on-call emergencies as they occur.
· Must carry a cell phone as required for on-call maintenance.
· Ability to use a computer.
· Excellent English communication skills, both verbal and written.
· Ability to walk the grounds and apartments, ascend stairs around the property, lift 60 lbs., climb ladders over 10 feet, and perform other general physical activities.
Horning is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to without regard to race, religion, color, national origin, sex, age, status as a protected veteran, status as a qualified individual with disability, or any other characteristic protected by applicable federal, state or local laws and ordinances.
