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The Front Desk performs a variety of clerical and patient care duties essential to the daily operation of the clinic. These duties include but are not limited to coordinating medical record operations on a daily basis, greeting, registering, and escorting patients, assisting with patient treatment, completing set-ups and clean-up for patient care, and performing other patient care duties as determined by the doctor.
Primary Duties and Responsibilities:
Organizes pre-registration folders for the next day
Adheres to schedules to maintain efficient patient care delivery
If necessary, assists patients with completing forms, reviews the patient information, explains insurance benefits,
witnesses all necessary forms, make copies of identification and insurance
Prepares treatment rooms and areas for evaluations and treatment
Changes linen and arranges treatment supplies and equipment, i.e., prepares hot packs, cold packs, exercise equipment, etc.
Is timely and punctual in addressing the needs and expectations of the doctor and patients
Follows established policies and procedures for cleaning and maintaining all equipment (mat tables, mats, clinic surfaces, hot pack machine, etc.).
Assists with ensuring that all equipment is put in its proper place and that the treatment areas and clinic are neat and organized
Requirements:
Able to work in a team environment; organized, timely, detail-oriented, pleasant, and friendly attitude
Customer service skills for interacting with patients, including communicating with patients and family members of diverse ages and backgrounds
Takes initiative in following through with all procedures and policies
Must be able to utilize computer systems, software, fax machines, and copiers.
