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Planet Depos is a global court reporting company providing best-in-class court reporting, videography, videoconferencing and interpretation services throughout the United States and abroad to U.S. and international law firms, worldwide corporations, and government entities. We have extensive experience reporting complex matters around the globe, including arbitrations, trials and depositions. Planet Depos is headquartered in Washington, D.C. and has more than 60 offices worldwide.
Hours: Sunday-Thursday 11PM-7AM
SUMMARY:
The Operations Specialist requires a versatile candidate with a strong customer-service background, great attention to detail and excellent technology and communication skills. It is a fast-paced working environment so they must be motivated, organized and work well under pressure. This position requires the ability to decisively act in important situations using discretion and independent judgment, easily grasp technical concepts, and solve problems in a professional and timely manner. Primary responsibilities will include monitoring and promptly responding to urgent calls and emails received through PDs public emails folders, supporting the international scheduling department and processing final transcripts.
ESSENTIAL FUNCTIONS:
Read and promptly respond to urgent emails received in the public folders (Client Services, Video, Domestic and International Scheduling). Handle through completion and communicate any necessary follow up to the necessary Department Managers.
Receive phone calls through the after-hours emergency line. Handle through completion and communicate any necessary follow up to the necessary Department Managers.
Establish rapport with international clients, court reporters, videographers, interpreters and vendors by demonstrating expertise, empathy and a can-do attitude.
Prepare for international deposition inquiries by studying products, services, manuals, templates and customer service processes.
Records client communication by documenting inquiry and response. Initiates follows up with clients to resolve problems and answer questions or inquiries.
Communicates important client and job information to the International Scheduling team and sales team.
Prepares and presents agreements and rate sheets.
Works with overseas hotels and conference centers to make reservations and ensure that resources and clients needs are met.
Makes resource travel arrangement, as needed.
Corresponds with overseas resources on a regular basis to ensure they have proper documentation for upcoming assignments.
Format and distribute rough draft transcripts to clients and process final transcripts.
Enter job notes in Reporter Base any update to the job process should be documented
Enter case/firm/contact notes in Reporter Base
Other duties as assigned.
QUALIFICATIONS:
Bachelors degree or a minimum of 3 years in a customer-service environment. Analytical and problem-solving skills and good judgment. Working knowledge of Microsoft Office programs. A willingness to learn the processes and protocols of multiple departments. Must be able to work in a professional and confidential environment.
Please respond to this posting with your resume, cover letter, and salary requirements.
Planet Depos is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or other characteristic protected by law.
