Pool and Spa Residential Service Scheduling Assistant

Pool and Spa Residential Service Scheduling Assistant

02 Oct 2024
District of Columbia, Washington 00000 Washington USA

Pool and Spa Residential Service Scheduling Assistant

Millennium Pools and Spas LLC is looking for an experienced scheduling assistant to work with our residential service manager.

Job Responsibilities:

Answer customer calls

Schedule and Confirm Service Appointments

Input customer data into company system

Assist with organizing department workflow by reading and routing technician jobs, collecting customer information, and managing customer notifications

Update customers regarding scheduled and cancelled service calls

Review completed jobs to ensure all services and products have been added

Submit confirmation of job completion to accounting department

submit PO requests for subcontractor work

Requirements:

Proficient in QuickBooks

Prior experience working as a scheduler for a service based company

Proficient in Microsoft Office Programs (i.e., word, excel, outlook)

Able to work efficiently with little oversite

Proficient in customer service

Able to professionally communicate with customers and staff

Organized

Must have reliable transportation to and from the office

Must be able to adapt to an ever changing environment

Hours: Monday - Friday 9am-5pm

Location: North Springfield, VA

Based on performance after the training period, the scheduling assistant may be offered a hybrid schedule with work from home days on Tuesday and Thursday.

Benefits:

Health, Dental, and Vision Insurance

401k with company matching

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