Company Overview: Craftsman Upholstery is a reputable, family-owned auto upholstery shop committed to delivering high-quality, honest craftsmanship in both commercial and individual owner spaces. With a deep-rooted commitment to our customers, we pride ourselves on our integrity and the exceptional quality of our work
Position Summary: We are seeking a motivated and detail-oriented Front Desk Coordinator to be the welcoming face of Craftsman Upholstery. This full-time, hourly position (Monday through Friday) is crucial in ensuring smooth daily operations and exceptional customer service. The ideal candidate will excel in managing a variety of administrative tasks, including answering phone calls, responding to customer inquiries, and maintaining efficient office systems. This role requires a proactive individual with strong organizational skills and a customer-centric attitude, dedicated to supporting our mission of quality and integrity.
Job Type: Full-time
Work Location: In person, 9108 Industry Dr, Manassas Park, VA 20111
Pay: $18.00 - $23.00 per hour (with opportunities for growth based on performance)
Key Responsibilities:
Customer Interaction: Greet clients, answer phones, and handle customer inquiries with professionalism and warmth.
Calendar Management: Schedule appointments, manage calendars for service appointments, and coordinate follow-up actions.
Invoicing and Billing: Process invoices, manage payments, and handle billing-related queries.
Office Organization: Maintain office supplies, manage filing systems, and ensure the workspace is clean and organized.
Customer Relationship Management: Develop and nurture positive relationships with clients, addressing their needs and concerns promptly.
Email and Communication: Manage email correspondence, draft professional responses, and ensure timely communication.
Administrative Support: Assist with office management tasks, including data entry and documentation.
Appointment Confirmation: Confirm appointments and follow up with clients to ensure satisfaction and address any potential issues.
Problem Resolution: Address and resolve customer complaints or issues, escalating to management as necessary.
Team Support: Collaborate with team members to ensure smooth operations and assist with any additional tasks as needed.
Reporting: Prepare reports on office activities, customer feedback, and other relevant metrics.
Process Improvement: Identify and suggest improvements to office procedures to enhance efficiency and customer experience.
Requirements:
Reliable Transportation: Possesses own reliable transportation to ensure consistent attendance and timely arrival at the workplace.
Reliability: Dependable and consistent in performing job duties and adhering to schedules.
Communication Skills: Excellent verbal, written, and customer service skills; able to interact effectively with clients and team members.
Dedication to Quality: Committed to delivering high-quality work and maintaining high standards in all tasks.
Respect and Consideration: Treats all team members and clients with respect and demonstrates consideration in interactions.
Adaptability: Flexible and willing to take on additional responsibilities as needed to support the team and address customer needs in a fast-paced environment.
Customer-Centric Attitude: Focused on providing exceptional service and creating positive customer experiences.
Self-Accountability: Takes ownership of mistakes, learns from them, and demonstrates maturity in handling errors.
Coachability: Open to feedback and willing to learn and adapt to new methods or approaches.
Value for Team Input: Appreciates and values diverse opinions and ideas, understanding that teamwork and collaboration lead to the best outcomes.
Teamwork Orientation: Prioritizes team success over individual accolades and is committed to working collaboratively to achieve shared goals.
Experience: Proven experience in office management or a related role.
Technical Skills: Strong proficiency in computer applications, particularly Microsoft Word. Proficiency in QuickBooks is highly desirable and can be acquired through on-the-job training.
Motivation: Highly motivated to meet role and company objectives, with the ability to "go the extra mile" to complete important tasks.
Multitasking: Ability to handle multiple ongoing activities at once (answering calls, managing in-person customers, etc.) and to self-manage and prioritize.
Critical Thinking: Possesses the ability for critical thinking and problem-solving skills, with strong stress tolerance.
