Compass Education Group is seeking a Program Director for the DMV region. This is a full-time, exempt position.
At the core of every outstanding Compass experience is an outstanding Compass program director. Our program directors lead our efforts to deliver exceptional value to Compass’s clients and tutors.
The Role:
Program directors play the critical role of developing and maintaining relationships with our clients and instructors. Their activities are focused around consultative sales, attentive program management, customer guidance and care, supervision of our tutor staff, and relationship cultivation within a broad referral-based community. Every client’s test preparation program is crafted and managed by a Compass program director and every Compass tutor is hired, mentored, supervised, and supported by our program director team. This position will mainly work remotely from a home office. Regularly, the program director will lead and participate in in-person events in the Washington, D.C. area, sometimes multiple events in one week during the busiest season. These events may happen outside of regular business hours. This position reports to the Managing Director, Eastern Region.
Essential Functions:
Conduct several consultative sales calls per day with potential clients, typically by phone or video and occasionally in person.
Make customized and student-centric program recommendations based on extensive conversations.
Follow up with prospective clients conscientiously and thoughtfully.
Convert recommendations into individualized tutoring programs and manage those programs to successful and highly satisfying outcomes.
Actively manage several hundred one-on-one programs per year and provide a level of personalized service that consistently leads to enthusiastic word-of-mouth referrals and long term loyalty.
Make thoughtful tutor matches for each client; supervise the tutor-client relationship; provide ongoing strategic guidance and expertise related to college admission testing and preparation; resolve any program-related concerns.
Develop and maintain long term relationships with clients; strengthen relationships with tutors by providing ongoing support, evaluating performance, and offering professional development and mentoring.
Conduct interviews with prospective tutors and share management responsibility for their recruitment and professional development. Work collaboratively with the national program director team to ensure equitable distribution of assignments to tutors.
Deepen our enduring relationships with school-based and independent college counselors by consulting with them on program recommendations, and providing student progress reports.
Working with other team members, establish and develop new relationships with local schools, school-based counselors, and independent college counselors.
Participate in in-person and virtual public speaking events, including leading presentations at schools for parent and student audiences and at conferences for counselors, which may happen outside of regular business hours.
Occasional overnight travel to events.
Occasional participation in other in-person events with tutors/staff.
Support clients throughout the United States and internationally.
The Ideal Candidate:
At Compass, our program directors stand out not only for what they do but also for how they think. We ask for conscientious and consistent effort to align daily actions with our ethical standards and long term goals. We expect that a program director’s contribution will increase over time with an expanding breadth and depth of experience and expertise, more and higher stakes responsibilities, and by assuming leadership roles.
While handling the busy demands of a routine day, our program directors are guided by the longview aspect of their roles. This is revealed in their client conversations, the details in their work, their decision making, and in the way they talk about Compass. They make a consistently positive impression on everyone they meet. They are experienced, empathetic, wise, trustworthy, sensible, fair, honest, engaged, and needed.
In Return:
We strive to make our program directors feel confident and secure, trusted and supported. We look for hard working team players who want to invest long term and who will make the most of an investment in them. Program directors are central figures at Compass but part of a much larger full-time team that provides mentoring, strategic leadership, administrative and operational support, and cutting-edge tech tools. Program directors are given the help – and the autonomy – they need to succeed.
While this is a sales position, ours is not a typical sales culture. We keep the client’s needs at the center of every conversation and let the appropriate recommendation emerge from there.
Qualifications:
Exceptional interpersonal instincts and skill, in all modes of communication and contexts.
Meaningful and relevant professional experience in relationship management and sales.
High comfort level with, and interest in, college admission testing subject matter.
Naturally collaborative spirit internally, competitive mindset externally.
Willing to embrace a challenging learning curve and open to the possibility of a long-term role.
Ability to work remotely from a home office.
Undergraduate degree required.
Compensation, Benefits, and Intangibles:
Starting annual salary of $62,000-68,000 with bonus opportunities.
17 PTO days in year one plus one additional day for every year served up to 23 days, with a 24th day added after ten years served.
11 paid holidays per year.
Group medical coverage.
401(k) plan with 4% match.
Discounted tutoring for immediate family members.
Monthly wellness stipend.
Transparent, equitable environment and ethical leadership.
To Apply:
Please submit your resume and a cover letter detailing why this position would be a good fit for you. We value thoughtful cover letters and will give priority to candidates who demonstrate interest in this way. Please note that we are unable to accommodate unscheduled drop-ins or phone calls.
Compass Education Group is an equal opportunity employer. It is the policy of this company to consider all applications on the basis of merit without regard to race, color, religion, sex, pregnancy, age, national origin, ancestry, marital status, veteran status, disability, medical condition, sexual orientation, gender identification, intersectionality, or any other protected characteristic. Furthermore, we comply with the ADA and provide reasonable accommodation measures that may be necessary for eligible applicants/employees to perform essential functions.
