We're on the hunt for a skilled Service Advisor to enhance our team! If you're passionate about providing outstanding customer service and have a solid background in the automotive field, we want to hear from you. The ideal candidate will have a proven ability to communicate effectively, manage service appointments, and provide accurate estimates while fostering a positive customer experience. This role is crucial for connecting with customers, diagnosing their needs, and ensuring they have a seamless service experience. If you're eager to grow your career in a supportive environment, apply now! Bilingual a plus
Responsibilities.
Greet customers, answer questions, and provide a friendly experience.
Explain complex vehicle issues to customers in understandable terms.
Use effective communication skills to exchange information between customers, technicians, and the advisor.
Use automotive knowledge when ordering parts, looking over documentation, and communicating with technicians.
Provide cost estimates and timelines for repairs or maintenance.
Work with customers to prioritize repairs.
Keep customers updated on the status of their vehicles.
Follow up with customers on upcoming maintenance.
Document all services that were approved or declined.
Think quickly and offer solutions when unexpected situations arise.
