A spa front desk's duties include:
Greeting guests: Welcoming clients and visitors in a professional and warm manner
Answering phone calls: Handling incoming calls
Scheduling appointments: Booking spa treatments and appointments
Checking in and out guests: Checking guests into the computer system and ensuring they are checked out professionally
Providing information: Answering questions about spa services and products and providing information about spa memberships
Charging for services: Charging for services performed
Directing clients: Guiding clients to the appropriate areas upon arrival
Maintaining records: Keeping records of spa activities
Ensuring smooth operations: Assisting with ordering inventory and ensuring the spa runs smoothly
Meevo experience is a plus.
Proficient in Microsoft office and google suite.
Ability to multi-task
Front desk staff are often clients' first point of contact, so they should have excellent customer service and interpersonal skills. They should communicate in a warm, personable, professional, and helpful manner.
