Hours: Tuesday 9-2, Wednesday 2-7, Thursday 2-7, Friday 2-7, Saturday 9-4
We are looking for a Salon Receptionist to act as the first point of contact for customers who visit our salon or contact us to learn about our beauty services.
Salon Receptionist responsibilities include greeting customers upon arrival, answering clients’ questions about services via phone, email, or in person, and processing transactions. To succeed in this role, you should be highly organized and able to manage clients gracefully, even during peak demand.
Ultimately, you will help boost our reputation by building friendly, trusting relationships with customers.
Responsibilities
Warmly greet clients, walk them to the proper beauty station, and inform assigned beauticians upon their arrival
Book and confirm appointments via phone and email
Process transactions (cash and credit cards) and issue receipts
Offer beverages and chat with clients who are in the waiting area
Welcome walk-ins, answer questions about services, and schedule appointments based on availability
Inform clients about new services and discounts
Cross-sell services and products when appropriate (e.g., through informative brochures and gift cards)
Update client records with contact and billing details, appointments, and services offered
Manage our call center
Maintain a tidy reception area
Requirements and skills
Proven work experience as a Salon Receptionist, Front Desk Representative, or similar role
Hands-on experience with office equipment, like printers and POS systems
Familiarity with processing transactions
Excellent communication abilities (verbal, phone, and email) with a customer service attitude
Solid organization and record-keeping skills
An ability to remain calm under stressful circumstances
High School diploma
