Automation Implementation & Support Specialist

Automation Implementation & Support Specialist

30 Mar 2024
District of Columbia, Washington 00000 Washington USA

Automation Implementation & Support Specialist

THE ROLE

Job Location:

This position is based in our main office in Fairfax, VA.

Apply directly by visiting: https://pegllc.bamboohr.com/careers/397?source=aWQ9Njg%3D

Essential Functions:

Collaborate with PEG Operations to assist in the implementation of new automated processes within multiple software systems including but not limited to formulating software requirements and program specifications to fit the need of the company and their users

Responsible for analyzing company and user needs to develop possible solutions through the use of automation

Work with Software Development External Consultants to develop code, test, and debug new software or enhancements/updates to existing software

Perform maintenance on existing software programs, as required, to ensure that programs are working efficiently

Work with multiple database systems to find efficient ways to store, organize, manage, and secure data.

Assist the Automation Team in completing Help Desk support requests on time while documenting resolution steps and actions taken to assist in preventing similar problems from occurring in the future

Collaborate with the Automation Team to fully understand each software update and clearly communicate the updates to our internal employees and external clients.

Work with PEG staff, either in person, virtually, via email, or over the telephone, to help set up technology and/or troubleshoot issues

Constantly challenge all automation processes within the organization to increase efficiencies and reduce operating time

Update current automation processes as technology updates and evolves

Handle sensitive information in a confidential manner

Assist Administrative Support Team, as needed, in answering phone calls

Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks.

Education/Experience:

Bachelor’s Degree in Information Technology or equivalent work experience is required

2 - 4 years of professional experience implementing and maintaining largescale reliable software systems and automated processes

Must have Full lifecycle application development including but not limited to designing, coding, and debugging applications in various software languages.

Must have experience integrating new software with existing systems

Must have development experience with some of the following languages or platforms: SaaS, SharePoint Workforce, Microsoft Power Automation, API, Low Code Solutions, Java, etc.

Strong experience with HTML5, JAVA, JQUERY (GUI background), and JavaScript libraries

Demonstrated ability to prepare comprehensive project documentation (requirements, system design, interface control documents, security, etc.)

Strong experience with modern Windows based systems

Strong knowledge of troubleshooting Microsoft Office Suite, Office365 administration, licensing, OneDrive for Business, and SharePoint

Familiarity with IT technologies such as cloud databases and robotic process automation

Additional Requirements:

Must have strong interpersonal skills in order to work in a dynamic and fast-paced environment

Must be able to work independently, responsibly, and sincerely to address employees' needs as quickly as possible.

Strong oral and written communications skills required

Rewards and Benefits

PEG LLC offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include: 20 Annual Paid Days Off (12 Days of PTO, Birthday PTO, & 7 Company Paid Holidays) Company Sponsored Medical Insurance that includes a contribution of up to 50% off the monthly premium Dental & Vision Insurance 401(k) Retirement Plan with up to a 4% company match vested immediately Basic Life & Supplemental Life Short-Term & Long-Term Disability Accident & Pet Insurance Corporate Sponsored Events Paid Professional Development & Salary Incentives through Learning/Certification Opportunities

PEG LLC is an Equal Employment Opportunity Employer.

Related jobs

Job Details

Jocancy Online Job Portal by jobSearchi.