Position Overview:
Blue Tech Innovation is seeking a Field IT Support Technician with strong hands-on technical skills to support our growing client base across DMV. This is a client-facing, field-based role requiring a proactive problem solver who can work independently at client sites and resolve a wide range of hardware, networking, and infrastructure issues.
The ideal candidate has experience in Managed Services or IT Consulting, is highly reliable, and understands the urgency and professionalism required in field work environments.
Key Responsibilities:
Perform onsite and remote troubleshooting of client infrastructure, hardware, and networking issues
Support and maintain Windows Servers, firewalls, switches, and wired/wireless networks
Conduct physical installations and upgrades including:
o Network and workstation cabling
o Rack and stack of servers, switches, UPS, and other equipment
o Hardware replacements in desktops, laptops, and servers
Configure and troubleshoot firewalls, routers, VLANs, VPNs, and wireless systems
Implement and support backup solutions, including on-site appliances and cloud/offsite systems
Perform end-user support and device troubleshooting for both Windows and Mac OS environments
Respond promptly to service tickets and follow through on issue resolution
Deliver clear documentation for installed systems, network configurations, and field resolutions
Technical Qualifications:
Must have at least 2+ years of relevant hands-on IT support experience, preferably in a field service, managed services, or consulting capacity.
Required Technical Skills:
Firewall installation, configuration, and policy management (e.g., Sonic Wall, Fortinet)
Switch configuration and troubleshooting (e.g., VLANs, trunking, STP)
PC/laptop/server hardware diagnostics and replacement
Infrastructure cabling: Ethernet, patch panels, cable management
Windows Server 2016/2019/2022 administration (Active Directory, GPO, DNS, DHCP)
Office 365 management (Exchange Online, Teams, OneDrive)
VPN setup and client troubleshooting
Backup systems (local & cloud solutions, NAS, BDR appliances)
Bonus/Preferred Experience:
Mac OS support in mixed environments
Printer/server configuration and management
Remote management tools (RMM platforms like Connect Wise, N-Able, or similar)
Exchange Server (on premise), Microsoft 365 migration knowledge
Azure AD and hybrid identity configurations
Ideal Candidate Profile:
Comfortable working at client sites independently or with minimal supervision
Able to communicate effectively with both technical and non-technical users
Highly organized with strong time management and ticket documentation skills
Possess a reliable vehicle and valid driver’s license (mileage reimbursed for client visits)
Join a growing, client-focused IT services firm where your technical skills, problem-solving ability, and hands-on field expertise make a direct impact on client success.
Location: Fairfax, Virginia
Employment Type: Full-Time
Salary: $55,000. Per year
