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Exciting opportunity to join a law firm as their PC Technician. This is an entry-level to mid-level position.
You will provide support to 3 offices. Your home office is in Tysons Corner and you will support the Washington, DC and Rockville office.
Description
ThePC Technicianâs role is to support and maintain in-house technology equipment and IT assets. This includes installing, configuring, diagnosing, repairing, and upgrading all corporate hardware and equipment while ensuring its optimal performance. The person will also troubleshoot problem areas in a timely and accurate fashion, and provide end user training and assistance where required.
Responsibilities
Strategy & Planning
Research and recommendation of PC and printer equipment.
Assist in developing long-term strategies and capacity planning for meeting future hardware and corporate technology needs.
Aid in development of business continuity and disaster recovery plans, maintain current knowledge of plan executables, and respond to crises in accordance with business continuity and disaster recovery plans.
Acquisition & Deployment
Conduct research on, and make recommendations for, hardware products in support of procurement and development efforts.
Operational Management
Identify and deliver required hardware service levels according to company policies.
Liaise with, and provide training and support to, end users and staff on equipment operation and other issues.
Install, configure, test, maintain, monitor, and troubleshoot end user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, and other products.
Where required, install, configure, test, maintain, monitor, and troubleshoot associated end user software and networking software products.
Perform on-site analysis, diagnosis, and resolution of complex hardware problems for a variety of end users, and recommend and implement corrective solutions, including off-site repair as needed.
Receive and respond to incoming calls, pages, and/or e-mails regarding hardware problems.
Develop and maintain an inventory of all monitors, keyboards, hard drives, modems, printers, scanners, and other peripheral equipment.
Develop and maintain an inventory of all hubs, routers, switches, bridges, server boxes, cabling, and other networking equipment.
Document instances of hardware failure, repair, installation, and removal.
Maintain up-to-date knowledge of hardware and equipment contracts and supervise contract-based installations.
If necessary, liaise with third-party support and equipment vendors.
Recommend, schedule, and perform hardware and peripheral equipment improvements, upgrades, and repairs.
Formal Education & Certification
College diploma or university degree and/or years equivalent work experience.
Certifications helpful.
Knowledge & Experience
Excellent technical knowledge of corporate, networking, and other hardware.
Comprehensive hands-on hardware troubleshooting experience.
Extensive equipment support experience.
Working technical knowledge of current network protocols, operating systems, software, and standards.
Ability to operate tools, components, and peripheral accessories.
Able to read and understand technical manuals, procedural documentation, and OEM guides.
Ability to conduct research into hardware products and issues as required.
