Discovery Navigator is a cutting-edge tool utilizing AI and ML and can automate the administrative efforts of medical record review.  As a result, users achieve significant cost and time savings allowing for more opportunity to focus on quality results and improving the customer experience rather than spending time on mundane administrative tasks.
Discovery Navigator has an exciting opportunity for a Product Specialist.  This person will participate as a collaborative member of the Discovery Navigator team and would be responsible for proactive communication with our current and potential customers, including facilitating pilot customer on-boarding experience and transition to fully licensed sale. This very important position also requires the successful candidate to be knowledgeable about our software solutions so they can advocate on behalf of the customers for feature-rich, easy-to-use product advancements. This position is not required to work out of one of our offices, therefore, the candidate must also ensure compliance with our home-office environment requirements.
Responsibilities Include:Manage, support, and service the assigned set of accounts with focus on customer retention, and identifying ways to increase overall customer satisfaction and engagement.Provide product demo’s for prospective clients and lead onboarding trainings as needed for customersSeek out opportunities to increase customer satisfaction and strengthen customer relationships.Assist in managing annual renewals providing the customer with both quantitative and qualitative proof of value.Identify opportunities for increased value-add for customersPartner with internal stakeholders including Sales, Customer Care, Product, and Accounting to ensure a great end-to-end customer experience.Keep updated on trends and key performance indicators impacting customers in our key markets and share that information and any related recommendations with leadership.Share market feedback and best practices with internal teams, including the documentation of business requirements and supporting user stories to support the business case for product enhancements.
