Call Center Representative

Call Center Representative

05 Mar 2023
Florida, Brandon, 33508 Brandon USA

Call Center Representative

Call Center RepresentativeCustomer Service | Business DevelopmentSince opening our doors in 1993, Cellular Sales has differentiated itself from all others in the wireless industry by providing a concierge level customer experience both during and after the sale. Our more than 4,800 team members operate over 550 retail locations in 32 states offering a premium level of customer service. Throughout our continued growth, we’ve remained committed to empowering our customers and our team to achieve their personal and professional goals.Cellular Sales is not only an incredible opportunity, we also specialize in developing less experienced individuals wanting to achieve a new level of professional success. If you have a proven record of success, a strong work ethic and are looking for a career-defining opportunity, apply now to join our award winning team!JOB DESCRIPTIONSummary/ObjectiveProvide ongoing support to the current sales force. Ideal candidates will be creative and analytical. Should seek to build off of current foundation, and improve procedures and methods already in place. Candidates should be able to take feedback and criticism to improve productivity. Essential Functions

Follow up on distributed leads

Generate store traffic and contribute to the markets success

Handle customer inquiries both by phone and text

Support sales force by generating sales leads

Follow communication scripts when handing different topics

Research required information using available resources

Provide customers with product and service information

Candidates should be able to take feedback and criticism to improve productivity and character


Attention to Detail: Taking responsibility for a thorough and detailed method of working. Oral Communication: Shaping and expressing ideas and information in an effective manner.

Planning and Organizing: Setting priorities and defining actions, time, and resources needed to achieve predefined goals.

Problem Solving: Having the ability to identify problems and issues of varying complexities and to find effective solutions with few guidelines.

Written Communication: Expressing ideas and opinions clearly in properly structured, well-organized, and grammatically correct reports or documents; utilizing language and terminology.

Supervisory ResponsibilityThis position has no supervisory responsibilities.Work EnvironmentThis job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.Physical DemandsMust be able to sit for long periods of timeThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.Position Type/Expected Hours of WorkThis is a full-time position.TravelNo travel is expected for this position.Required Education and Experience

High School diploma or GED

Preferred Education and Experience

Previous office experience

Proficient in Microsoft Office

Knowledge of customer service principles and practices

Experience in a call center or customer service environment

Data entry and typing skills (including 10 key)


Positive attitude

High school diploma or equivalent; college degree preferred

Minimum two years of related work experience

Effective communication skills

Interest and understanding of technology products and services

Business ownership mentality


The highest in the wireless industry

ID: 2023-7774 External Company URL: Street: 1101 W Brandon Blvd

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