DescriptionRegistration Representative AdventHealth Sports Med & Rehab - CelebrationAll the benefits and perks you need for you and your family:Benefits and Paid Days Off from Day One
Whole Person Wellbeing Resources
Be part of a Team of Winning Care that supports: Orlando Magic, Tampa Bay Buccaneers, Daytona International Speedway, Walt Disney World, Dr. Phillips Center for the Performing Arts, Tampa Bay Lightning, Florida Citrus Sports, Orlando Solar Bears, Lakeland Magic, runDisney and Track Shack.
Our promise to you:Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.Schedule: Full time (40 hours/week)Shift: Monday - Friday from 10AM to 7PM; shift may vary based on business needsLocation: 400 Celebration Pl - Suite C200, Celebration, FL 34747The community you’ll be caring for: AdventHealth Sports Medicine & Rehab patientsThe role you’ll contribute:When you join our team of over 40 Outpatient Clinics across Central Florida, you will be part of a winning team of experts dedicated to whole-person care to help our patients heal, strengthen and renew. We serve patients in the Orange, Seminole, Osceola, Polk, Volusia, Flagler and Lake Counties with a dedicated Team of therapists, clinicians and staff willing to carry on AdventHealth’s mission in the communities we serve. As Registration Representative, you will assist our patients as they visit our clinics for treatment, verify benefits, account information and ensure the patient's account is accurate. As a good steward of AHSM&R you will meet or exceed accuracy and upfront collection standard goals monthly. You will serve as a champion for outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.The value you’ll bring to the team:Greets all customers (patients, guests, families, staff, physicians, vendors, etc.) in a helpful and courteous manner while extending exemplary customer service. Anticipates and responds to inquiries and needs in an assertive, yet courteous manner. Assists all customers, guests, patients, and healthcare team with appropriate information requested
Registers patients for all services, ensuring patient demographics and account information is appropriate for patient account type as determined by patient’s visit and as directed by Rehabilitation and Sports Medicine Leadership. Responsible for clearly explaining authorizations/pre-certifications, and/or benefit memos on patient accounts to ensure expeditious billing and to protect the financial standing of the facility
Performs eligibility and benefits verification and re-verification applicable to patient’s visit. Uses utmost caution that authorizations and pre-certifications are correct and as accurate as possible to avoid rejections and/or denials. Maintains a current and thorough knowledge of utilizing online eligibility and pre-certification tools made available
Daily prepares to begin work immediately, by being at workstation as scheduled by department leadership in order to offer continuous patient service and be available for all clinical partners’ registration needs. Maintains schedule flexibility and effective time management by monitoring time and attendance to limit use of unauthorized overtime
Screens and continually assists all incoming telephone calls and visitors to ensure routing to appropriate personnel within department and hospital in an accurate and timely fashion. Monitors patient wait and registration times. Enables center to achieve current standard of patient wait times. Maintains area-specific productivity standards as observed via documentation, by scheduling each patient while following guidelines established by Rehabilitation and Sports Medicine Leadership
QualificationsThe expertise and experiences you’ll need to succeed:Minimum qualifications:High School Grad or Equivalent
Preferred qualifications: BLS Certification
Fully Bilingual (English & Spanish) is preferred but not required
This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.Category: Patient Financial ServicesOrganization: AdventHealth Sports Med & RehabSchedule: 1 - DayShift: AdventHealth OP RehabReq ID: 22046011We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.