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JOB SUMMARYThis position is responsible for designing, developing and maintaining curricula and programs used to train employees in a variety of functions. Conducts needs assessments, selects instructional models, and designs instructional content. The scope of responsibilities also includes development of instructional materials in consultation with subject matter experts. Curates content and teaches experts how to generate and share content. Ensures that instructional programs are effectively implemented. Evaluates content and adjusts as required. Conducts standard to moderately complex instructional design projects. This position requires at least 4 years of design or development experience.MAJOR DUTIES AND RESPONSIBILITIES
Collaborate with leadership team and business subject matter experts to design engaging learning that enhances business performance
Partner with the business to create clear learning objectives in support of business goals
Design and develop high-quality learning content to meet the needs of the supported audience
Conduct reviews of training materials to ensure learning objectives are met
Provide enhancements and revisions to existing materials based on SME/Stakeholder feedback
Maintain current knowledge of latest industry tools and processes
Collaborate with assigned L&D Staff, Manager(s) and/or Director(s) to create quality training deliverables
Actively participate and/or facilitate in in-person or virtual meetings as needed to support learning projects
Maintain accurate status of projects, milestones, and tasks in the team project tracking tool
Facilitate in-person or virtual “train the trainer” sessions
Diagnose and escalate risks to design projects to appropriate L&D leaders and stakeholders
Collaborate with leadership team and business subject matter experts to design large-scale, engaging learning that enhances business performance, with minimal support
Design and develop comprehensive learning solutions, incorporating multiple deliverables (online, video, simulations, Instructor-led, Virtual, etc.), to meet business and performance objectives
Develop storyboards to support eLearning design
Manage all functions of eLearning design, including storyboarding, scripting, assessment, and multi-media inclusion
Create and implement evaluation plans to demonstrate business impact of training initiatives
Achieve and model team quality standards in all aspects of learning design while managing 3-5 projects at a time
Proactively partner with internal customers to determine performance and training needs
Design instruction that reflects an understanding of the diversity of learners and groups of learners
Manage external resources to maximize cost effectiveness and quality
Apply business skills to managing instructional design
Promote collaboration, partnerships, and relationships among the participants of a project
Serve as a mentor and/or knowledge resource to less experienced designers
Model the adoption of ongoing improvements in team processes and standards
Develop partner relationships with SMEs and stakeholders to ensure that training meeting expectations beyond initial implementation Perform other duties as requested
Perform other duties as requested
REQUIRED QUALIFICATIONSRequired Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Critical thinking and analytical skills
Ability to prioritize and organize effectively
Ability to communicate orally and in writing in a clear and straightforward manner
Ability to communicate with all levels of management and company personnel, including Executives
Ability to deal with the public in a professional manner
Ability to effectively utilize Microsoft Office applications (Word, Excel, PowerPoint, Outlook)
Ability to leverage advanced and emerging digital learning tools, delivery methods, and platforms
Ability to provide guidance and support to others on using designated technology to perform tasks
Ability to select most effective tools, delivery methods, and platforms based on internal customer needs
Ability to develop technical skills to increase personal capabilities, speed, and quality of learning interactions
Required EducationBachelor’s degree in Education, Adult Learning or equivalent experienceRequired Related Work Experience and Number of YearsInstructional Design and development experience - 4Project management - 3 WORKING CONDITIONSOffice environmentHTR348 2024-38743 2024Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits (https://jobs.spectrum.com/compensation-and-benefits) package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 100,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more. (https://www.youtube.com/watch?v=N-HEOHIAU7Q)Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture. (https://jobs.spectrum.com/inclusiveworkplace/)
