IT Help Desk Coordinator

IT Help Desk Coordinator

02 Mar 2021
Florida, Coralgables, 33155 Coralgables USA

IT Help Desk Coordinator



IT Help Desk Coordinator

Coral Gables, FL

Vaco is working with an innovative managed services organization in Miami, FL with a broad portfolio in enterprise level IT support, cloud data solutions, managed retail technology, and business continuity solutions.

Responsibilities:
- Coordinate and assign incoming IT tickets to enterprise IT suppor team.
- Be in client-facing role and interacting with companies seeking outsourced IT assistance.
- Create priority over IT tickets based on service level agreements between our company and our client.
- Monitor tickets that are overdue and encourage action to appropriate tickets needing priority.
- Document your work and encourage documentation of work completed on IT tickets.
- Create reports for all service level work being completed.

Related jobs

Job Details

  • ID
    JC10481540
  • State
  • City
  • Job type
    Permanent
  • Salary
    USD $35000 - $40000 per annum 35000 - 40000 per annum
  • Hiring Company
    Vaco Technology
  • Date
    2021-03-02
  • Deadline
    2021-05-01
  • Category

Jocancy Online Job Portal by jobSearchi.