Calling all innovators – find your future at Fiserv.We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.Job TitleSenior Sales Support SpecialistWhat does a great Senior Sales Support Specialist do?Sales Support associates provide services to both Sales Management and Business Consultants to assist with establishing and servicing merchant processing accounts. Sales Support’s purpose is to provide quick and accurate information and resolution via phone, chat, and through written requests, in a demanding environment. Responsibilities include the setup of new accounts and/or deployment of accounts, contract/pricing review, resolving issues and questions related to inventory and credit issues. Sales teams depend on the detailed knowledge of Sales Support on policy and procedures and an understanding of the client operation. Associates have firsthand knowledge of the latest products and technologies, remaining current on company implementations and change. As a liaison between the Business Consultant and other internal departments, Sales Support associates are expected to become familiar with many other aspects of the business.What you would do:
Collaborate with Business Consultants to ensure an exceptional Client experience throughout the Client lifecycle.
Receive and resolve pre-sale and post-sale inquiries from Business Consultants.
Receive and resolve inquiries from an assigned portfolio of Clients via multiple channels including phone, chat & e-mail.
Engage various areas within Fiserv, when necessary, to obtain information and resolve issues.
Monitor key account performance indicators and proactively engage and work with Clients to prevent or limit service issues.
Conduct basic troubleshooting of products, services, funding and chargeback disputes.
Provide Sales education & training on various Client products, systems, and equipment.
What you would need to have:
High school diploma or equivalent.
At least 2 years’ experience working in the financial industry in either Customer Service, Sales Support or administration functions.
What would be nice to have:
Advanced Excel skills desired with the ability to create spreadsheets and manipulate databases.
Experience in all Microsoft Office Suite
Time management skills
Experience working in a team environment
Who We Are: The Sales Support Organization consist of select teams dedicated to providing best in class support for our Business Consultants. Sales Support representatives have years of combined experience and tenure.Salary Range:$36,600.00-$50,400.00These pay ranges apply to employees in Maryland. Pay ranges for employees in other states may differ. Certain Positions are Commissions eligible.Thank you for considering employment with Fiserv. Please:
Apply using your legal name
Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
What you should know about us:Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune ® magazine's "World's Most Admired Companies™" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence.Our commitment to Diversity and Inclusion:Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.Warning about fake job posts:Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI’s Internet Crime Complaint Center.
