We're Hiring.
Job Description
The leading Dry Cleaner in West Volusia, B & O Cleaners, is looking for a pleasant Front Counter Representative to undertake all duties in front of house. You will be the “face” of the company for all visitors and will be responsible for the first impression we make. Customer obsession is a must.
The ideal candidate will have a friendly and easy-going personality while also being very perceptive and disciplined. You should be able to deal with complaints and give accurate information. A customer-oriented approach is essential.
The goal is to make guests and visitors feel comfortable and valued while on our premises. The quality of our cleaning service is irrelevant if we cannot provide outstanding customer service.
Starting pay: $13/ Hour
Monday-Friday 730AM-330PM (Full time) or 730AM-130PM (Part time) Alternating half day Saturday’s.
Responsibilities
- Keep the front desk tidy and presentable with all necessary material (pens, forms, paper etc.)
- Greet and welcome customers. Must be able to greet repeat customers by name
- Answer questions and address complaints
- Process payments
- Maintain a clean and presentable work area
- Answer all incoming calls and redirect them or keep messages
- Monitor supplies and place orders as necessary
- Keep updated records and files
- Take up other duties as assigned. We are a small team who help each other. “That’s not my job” is not an option
Requirements and skills
- Team player
- Proficient in English (oral and written)
- Strong communication and people skills
- Good organizational and multi-tasking abilities
- Problem-solving skills
- Customer service orientation
- Reliable and responsible
- Strong work ethic
- Neat and professional appearance. Must wear company polo shirts.
Preferred skills
- Proven experience as front desk representative, agent or relevant position
- Knowledge of MS Office (especially Excel and Word)
- Knowledge of Point-of-Sale systems
Frequently asked questions
- What does a Front Counter Representative do?
A Front Counter Representative is the face of the company and ensures they make a good first impression on any visitors or customers. They ensure the front desk is kept in order and accurately process customer orders.
- What makes a good Front Counter Representative?
A good Front Counter Representative has excellent communication skills due to interacting with customers, employees, and vendors daily. They also have expert interpersonal skills to collaborate and give and receive criticism well. Soft skills such as friendliness and likability will help them excel in the position.
- Who does a Front Counter Representative work with?
A Front Counter Representative works with customers and visitors to the business on a daily basis.
Hiring Manager Contact
Interested individuals can submit resumes and inquiries to;
Jen Molina
386-337-0461
