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TriMark USA, LLC. is one of the country's largest providers of design services, equipment and supplies to the foodservice industry. TriMark Strategic, the Southern region of TriMark USA, offers foodservice operators a new level of service by combining the hands-on support and local market knowledge of a strong, regional supplier with the purchasing strength, industry expertise, and delivery capabilities of a national company. We work closely with our customers, which include national restaurant chains, independent restaurant operators, healthcare facilities, entertainment venues, and many other segments, to provide the products and services that will help them operate more efficiently and realize better bottom line results.
Why TriMark Strategic? What are the benefits of working for us?
We offer an excellent Benefits Package which includes Medical, Dental and Vision Insurance, Life/AD&D Insurance, Disability insurance, 401(k) with matching benefits, FSA, EAP, Tuition Reimbursement Program and more. We also offer a great company culture along with the opportunity to work withgreat teammates.
Base Pay: We offer a competitive starting pay rate.
Other Benefits available to our Service Technicians are:
A Quarterly License Incentive Program (QLIP) open exclusively to service technicians who carry a State issued Contractors License and pays as follows:
Primary license holder/per quarter: $3,000 per year: $12,000
Secondary license holder/per quarter: $1,500 per year $6,000
Service Technicians are assigned a company logoed vehicle to begin and end each work day from home.
A Service Bonus Program is also paid quarterly and is based on metrics that drive our service staff to be the best in the business! We focus on:
Safety
Financial performance
Customer satisfaction (Net Promoter Score)
Productivity
First time fix
Call Backs
Inventory control
Quarterly achievement in all categories pays $1,600+ per quarter.
Position Summary: The Service Technician is responsible for providing service, repair, and installation of foodservice equipment at the customer locations. The Service Technician requires excellent customer service skills as well as the needed mechanical abilities. You must be comfortable frequently interacting with customers explaining any issues that you find as well as being able to offer additional services or repairs. This position is also responsible for performing on the site repairs.
Essential Functions & Responsibilities
Work on leased and billable service customers equipment independently (COD Calls)
Perform intermediate-level equipment and accessory installations
Complete on-site repair and maintenance limited to: standard kitchen equipment (no work performed on specialized equipment) on full on-call rotation
Run intermediate troubleshooting and test tasks
Survey safety devices and equipment on a regular basis
Manage and retain proper equipment, parts inventory, and tools on service vehicle while keeping items in a safe condition for the respective level of service
Conduct installation, servicing, and repair of food service equipment
Inspect food service equipment for the purpose of ensuring safety
Identify necessary repairs and provides ongoing preventative maintenance
Request equipment, parts, and supplies for the purpose of maintaining inventory level and ensure that necessary tools are available to complete the necessary repair/installation
Inform management regarding intermediate procedures and/or status of work orders for the purpose of providing information for decision making, taking appropriate actions, and/or complying with health and safety regulations
Callback percentages expected to be less than 7%
Maintain and take periodic inventory of parts, materials and components as directed; variance expected to be 2% or less
Produce timely and detailed service reports to accurately reflect service call conditions via assigned tablet
Reach out to higher level Service Techs for troubleshooting or general assistance, periodically
Use field automation systems (i.e. tablets, cell phones, etc.)
Operate vehicles in a safe manner
Read and interpret equipment manuals to perform required maintenance and service
Use appropriate personal protective equipment (PPE)
Provide professional service and customer support during reactive service calls/PMs/installs with clients/customers
Comprehend customers requirements, builds positive relationships, and takes appropriate actions
Perform other related duties as required and assigned
Competencies, Skills and Abilities
Advanced communication skills with the ability to converse with customers and all level management at various locations
Must be highly motivated and able to work independently
Ability to multi-task and help in other jobs as needed
Excellent phone etiquette, verbal, written, and interpersonal skills
Able to confidently present information to groups of customers when needed
Ability to work flexible shifts and to adapt to changing work schedules
Must have good penmanship, neat, and proficient with paperwork
Ability to troubleshoot, test, repair and, service foodservice equipment
Ability to travel constantly (80% of the time) and to longer distances when necessary
Education & Experience
High School diploma or equivalent
2-3 years of experience in commercial installation and/or service and repair of foodservice equipment and kitchen/restaurant equipment
Successful completion of an accredited Technical/Trade school preferred with a minimum of one year hands on experience in commercial refrigeration
Intermediate computer skills
Candidates must be able to successfully pass the pre-employment screening which includes a criminal background check and drug test.
