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What We Need:
The Advisor position will own the strategic relationship with assigned Kareo Managed Billing customers to ensure mutual success.
Your Area of Focus:
Oversees the entire revenue cycle management process for assigned customers to ensure a smooth, initial experience that sets customers up for long term success
Program planning and presentations, including execution, logistics management, vendor relations, administrative, event updates, communications liaison and scheduling, liaison with other departments
Focus will be on ensuring retention, growing customers' book of business, and streamlining the billing operations of their customers through the implementation of medical billing best practices. Continually track and report event metrics to evaluate performance and ROI of events
Effectively communicate with assigned customers at all levels to ensure a thorough understanding of the customer's needs and serve as the main point of contact for day to day support and billing issues
Effectively handle and maintain customer escalations by providing solutions and progress on any issues and complaints
Your Qualifications:
Excellent understanding of the revenue cycle management from start to finish
Solid communication skills including: verbal, written, and interpersonal
Knowledge of 3+ specialties
Trained and proficient on more than one Practice Management System
Knowledge of her systems
Knowledge of insurance credentialing and contracting
Thorough understanding of HIPAA, HITECH, and compliance in medical billing
Preferred CPB
Your Characteristics:
Be Passionately Driven: We take pride in our work, inspire others to excel, and are always curious to learn more. We hold ourselves to the highest standards of quality and integrity. We work with urgency because we love what we do.
Dedicated to Customer Success: Helping our customers succeed is our number one goal and inspires every action we take. We want our customers' practices, and their patients, to thrive. We are empathetic, solution-oriented, and aligned with their needs.
Together We're Better: We are honest, approachable, and collaborative. We believe great teams with members that are willing to do what it takes to get the job done can accomplish more. We put the team first and win together.
Constant Innovation: We reject the status quo. We take a unique approach and make every effort to bring clarity to a needlessly complex industry. We are creative problem solvers. And we apply the same innovative thinking to our business and healthcare as a whole. We believe in making things better.
