Happy Home Electric is a growing residential electrical services company based in Florida. Due to continued business growth and expansion, we are hiring a bilingual (English/Spanish) Customer Service Representative to join our office team.
This role is critical to delivering a great customer experience. You’ll be the first point of contact for customers, responsible for scheduling work, supporting invoicing, and ensuring smooth communication between customers and technicians.
Key Responsibilities
Answer inbound customer calls and emails professionally and promptly
Schedule electrical service calls and in-person estimates
Coordinate technician calendars and daily schedules
Enter and maintain accurate customer and job information
Confirm appointments and follow up with customers
Assist with invoicing, payment processing, and issuing receipts
Address customer questions, concerns, and service issues
Communicate job details clearly to field technicians
Track jobs from scheduling through completion and payment
Support general office and administrative tasks
Requirements
Bilingual in English and Spanish (required)
Strong communication and customer service skills
Detail-oriented and well organized
Ability to multitask in a fast-paced environment
Comfortable using computers, scheduling tools, and email
Prior customer service or home-services experience preferred
