Downtown Towing Company is in search of a Professional Dispatcher to assist in the daily operations for our main offices located at 20th Street, Miami Florida. Must have own means of transportation and able to work in a fast paced environment; capable of multitasking and eager to learn.
Hands-on working, coordinating the day-today activities of the Dispatch and provide the necessary planning, guidance, motivation, organization, and control to dispatch the call timely and achieve the productivity goals set for the company.
Dispatching Office is Open 24/7 including Weekends and Holidays. Workdays extend to 12 hours Shifts as dictated by activity and responsibilities of the position; weekend and holiday work is required. Attention to detail, fast paced activity and response time to company requirements and results oriented expectations will be the norm.
Must have strong people management, organizational and planning capabilities; be a competent administrator of policies and procedures; and have the willingness and skills to monitor and control the activities assigned.
Must be a Team Player, and work well with other Departments and the Title Company. Must respond efficiently to customer inquiries and maintain high customer satisfaction.
Responsibilities
1. To plan, co-ordinate and control all day-to-day activities of the Dispatch Operations to ensure the Delivery Schedules are completed as planned.
2. To make sure Drivers are In/On Call as Scheduled ready to take calls.
3. To answer the phone and coordinate the scheduling and dispatching of drivers, work crew’s, vehicles, or equipment to appropriate locations according to predetermined schedules, customer requests or immediate needs.
4. To work with Municipal Government agencies, Miami City Police, Metro Dade, Coral Gables, North Miami, South Miami, etc., and other private companies including, but not limited to Walmart Stores, Home Depot, and others.
5. To revise emails and phone messages continuously to confirm order requests, and confirmation of services from Miami Dade Police and other Municipalities.
6. Collect payments, process Credit Cards and document release documents for all vehicles in the yard.
7.6 General office duties require, restocking supplies for office and drivers’ bags, filing
fuels, logs, clean office etc.
7. To Supervise Drivers submissions including Ticket Numbers, Vin Number, Police Officer’s and/or Owners Information, Tow Slips, CC Receipts, Signatures, and any other information or document to sustain the tow and ensure accuracy in the System.
8. To maintain compliance with the Policies and Procedures of the company in all areas under your control and those around you, including Quality and Safety Standards.
Skills
- Previous towing / dispatch experience is required. ADD experience a plus.
- Proficient in MS Office, Word and Excel, 10 key Calculator and Data Entry Skills.
- TowBook, Aries and other Towing Software a plus.
- Excellent written and verbal communication skills, attention to detail, accuracy with figures and the ability to work efficiently and independently.
- Team player with ability to motivate others.
- Ability to deal with conflct resolution
- Ability to multi-task, prioritize, and manage time effectively in a fast paced environment
Job Type: Full-time
Salary: $16.00 - $17.00 per hour
Experience: A MUST
Dispatching: 1 year (Preferred)
Work Location: In person
