We are looking for a dedicated and detail-oriented Customer Service Representative to join our growing health insurance agency. In this role, you will be the first point of contact for our clients, helping them navigate their health insurance plans, answer coverage-related questions, and resolve any issues they may face. The ideal candidate is compassionate, patient, and able to provide exceptional service to our policyholders.
Key Responsibilities:
- Client Support:
- Answer incoming phone calls, emails, and in-person inquiries from clients regarding their health insurance policies.
- Assist clients with policy-related questions, including benefits, coverage, claims, and billing inquiries.
- Provide guidance to clients on the process for enrolling in new policies, renewing existing policies, and making changes to coverage.
- Help clients understand their health insurance options and provide information about additional services or products they may need.
- Problem Resolution:
- Resolve client concerns or issues in a timely and professional manner.
- Research and escalate more complex issues to the appropriate departments when necessary.
- Follow up with clients to ensure their issues have been resolved and they are satisfied with the service.
- Administrative Tasks:
- Maintain accurate records of client interactions and transactions in the agency’s management system.
- Process policy changes, cancellations, and endorsements as requested by clients.
- Assist with preparing and sending out policy documents, renewal notices, and invoices.
- Support the sales team by identifying upsell opportunities or leads during client interactions.
Qualifications:
- Education: High school diploma or equivalent required. Some college coursework in business or healthcare-related fields preferred.
- Experience:
- Minimum of 1-2 years of customer service experience, preferably in health insurance or a related industry.
- Experience with health insurance policies, claims, and billing is a plus.
- Skills:
- Strong communication skills, both verbal and written, with the ability to explain complex insurance concepts in simple terms.
- Familiarity with health insurance terminology and processes.
- Proficiency with Microsoft Office (Word, Excel, Outlook) and experience using CRM or insurance-related software.
- Excellent problem-solving abilities and attention to detail.
- Ability to handle confidential information with discretion.
Preferred Qualifications:
- Knowledge of HIPAA regulations and health insurance compliance requirements.
- Bilingual in English and Spanish (or another language) is highly desired.
- Previous experience in a call center or fast-paced customer service environment.
Benefits:
- Competitive salary based on experience.
- Opportunities for career growth and professional development.
How to Apply:
Please Call or Text Chris at 954-906-0847
Please send a text with your name if I miss your call
Interested candidates should submit their resume and a brief cover letter outlining their qualifications and experience. We are eager to find the right candidate who will provide compassionate and knowledgeable support to our clients.
Job Type: Full-time
Pay: $500-$700 weekly plus commissions
