Short term rental company looking for a customer service person.
Job:
The role combines the responsibilities of the Front Desk, Concierge, and Call Center to provide exceptional guest service. As a customer service Coordinator, you will have the opportunity to gain invaluable experience in the hospitality industry while delivering impactful and memorable service to our guests.
-Serve as the main point of contact for guests, providing exceptional service and assisting with inquiries and requests.
-Manage guest check-in and check-out processes, ensuring accuracy and efficiency.
-Respond to phone calls and messages in a professional and timely manner.
-Handle guest complaints and ensure appropriate follow-up and resolution.
-Collaborate with other departments to ensure seamless guest experiences.
-Handle airbnb, booking.com and other platform reservations, and customer communications
Looking for:
Strong organizational skills and attention to detail are essential for success in this role.
Good in computer systems and software is required.
Excellent written and verbal communication skills are necessary for effectively engaging with guests.
A proactive and self-motivated mindset is essential
The ability to work in a fast-paced environment and prioritize multiple tasks is crucial.
A flexible schedule, including availability on holidays and weekends, is required.
Positive and Friendly Attitude: Bring energy and enthusiasm to your work.
Reliability: Be accountable, reliable, and punctual.
Goal-Oriented Mindset: Focus on achieving and exceeding targets.
Bonus Skills: Customer service, sales, and leadership and bilingual are a plus.
