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RESPONSIBILITIES:
Kforce has a client in Fort Lauderdale, FL that is seeking an Associate Business Systems Analyst.
Responsibilities:
The Associate Business Systems Analyst resolves clients' questions or problems, via telephone or Internet, focusing on product functionality, operating environments, system configuration, and set up
Serves as primary support liaison between company and customer, documenting all customer interactions in required tracking systems. i.e. steps to replicate product problems or defects
Directly involved in follow-up, testing and troubleshooting, often including remote desktop viewing through tools such as MS Teams
Proactively keeps customer informed of how and when problems are resolved with focus on response times
Contributes information to the Support Knowledge Base and reviews others' content
Responsible for meeting or exceeding established customer satisfaction ratings and other KPIs
The Associate Business Systems Analyst participates in special projects, upgrades or assignments and teaches other Analysts procedures, features of products, etc.
REQUIREMENTS:
Bachelor's degree in Computer Science, Analytics, or related field
Infor certification preferred
3 years of solution experience working with ERP applications/functions or working with solutions in a Healthcare organization, preferably cloud-based applications
Experience with Infor solutions, Infor module specific configurations, monitoring, security, integration points, transaction data flow, and reporting
Lawson/Infor API integration experience
Well versed in Configuration of Systems
Well versed in implementations of Software
Strong ability to write detailed Process Documentation(s) and Requirements for ERP Software's (ERP= Enterprise Resource Planning)
Strong organizational skills and high attention to detail
Work well with a group and independently
Self-starter and take direction well
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
