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Description If you're looking for work, you might be the Bilingual Customer Service Representative Robert Half is looking for to build solid customer relationships. If you're looking for work as a Customer Service Representative and are articulate and highly-skilled, we could have an excellent career opportunity for you. If you're looking for a short-term contract / temporary engagement, and can work in Fort Lauderdale, Florida, this could be the Customer Service Representative position for you! This is a great position for you, if you thrive in a dynamic, rapidly-changing call center.Key responsibilities
Offer friendly, accurate customer service in a timely fashion
You will likely support business development and client referral goals by actively cross-selling and referring customers
Organize and route incoming telephone calls
Field and send written business correspondence
Requirements
Foundational knowledge in Administrative Assistance
-Bilingual Spanish
Customer service
-Comfortable with high call volumes
Command of Microsoft Excel
Comprehensive knowledge of data entry
Adeptness in scanning
Experience with filing
Strong familiarity with Spreadsheets
Demonstrated talents in communicating and interacting with clients/customers, both internal and external
Proven ability to navigate multiple computer systems, applications, and utilize search tools to find information
Excellent customer service and office administrative skills
Demonstrated experience performing extensive research to resolve complex customer inquiries
Knowledge of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly
2+ years' experience of proven performance in a goal-driven & customer-focused environment desired
Upbeat, positive attitude and an approach to work rooted in professionalism
Excellent oral and written communication skills
Proficiency with Microsoft Office applications
Active problem-solver who listens for customer cues and actively resolves problems with grace and integrity
If you are committed to delivering an exceptional customer experience to each and every customer you interact with and are a customer service 'champion', we want to hear from you. Submit your resume today!Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .
