The Maître D' - Lead Host/Hostess is responsible for coordinating and managing all reservations, walk-ins, dining room seating, guest assistance, and the overall flow of guests in and out of the restaurant. This role will also oversee the host team throughout the shift to ensure they are acknowledging and interacting with the restaurant guests, fellow employees, and supervisors in a polite and courteous manner to ensure gracious hospitality.
MUST HAVE HIGH VOLUME & RESY EXPERIENCE FOR CONSIDERATION
RESPONSIBILITIES
Must be able to share knowledge with guests
Maintains professional appearance standards
Greet all guests promptly and graciously upon arrival
Awareness of all guests' needs, reservation needs, and restaurant needs
Answer telephone and respond to guests inquiries in a professional manner
Assist servers, food-runners or bartenders as necessary
Communicate special requests and needs of guests with staff and managers
Complete additional tasks at the request of a manager along with End of Shift Responsibilities
Maintain and clean front desk area at all times
Open front door for guests entering or leaving the restaurant
Record guest name and number of people in party when immediate seating is limited
Attend to guest and party when tables become available
Provide guests with estimated wait time, while always maintaining a professional, courteous attitude when confronted with hostile, impatient or irate guests
MINIMUM QUALIFICATIONS
A minimum of 2-3 years of experience in high-volume fine dining restaurant
Excellent verbal & telephone skills to be able to communicate clearly & effectively with guests
Excellent oral communication & interpersonal skills required
Must be a team player & demonstrate organizational skills
Ability to stand for long periods of time
Performs other duties as directed
Knowledge of Resy & Micros preferred
Must have Open Availability (AM & PM) & be able to work on weekdays, weekends, & holidays
