Hotel - Front Desk Agent

Hotel - Front Desk Agent

02 Apr 2025
Florida, Fort lauderdale, 33301 Fort lauderdale USA

Hotel - Front Desk Agent

We are currently seeking a highly motivated and experienced Hotel Front Desk Agent to join our dynamic team. The successful candidate must possess prior hotel experience, demonstrating proficiency in bilingual communication and a commitment to delivering exceptional customer service with efficiency. Candidate must be bilingual and have excellent customer service and communication skills with speed

Position: Full-Time/PartTime Positions - Front Desk Agent 3-11pm - 11pm- 7am shifts available including weekends

Key Responsibilities:

Guest Welcome and Engagement:

Greet all guests in a professional and courteous manner upon their arrival.

Ensure a warm and welcoming atmosphere, reflecting the high standards of our establishment.

Reservation Management:

Handle online and phone reservations with precision and attention to detail.

Manage email correspondence and phone inquiries promptly and professionally.

Multitasking and Efficiency:

Demonstrate the ability to multitask effectively in a fast-paced environment.

Maintain a high level of efficiency in addressing guest needs and inquiries.

Check-In and Check-Out Procedures:

Perform seamless check-ins and check-outs, adhering to established protocols.

Assign rooms efficiently, considering guest preferences and special requests.

Guest Relations:

Conduct guest follow-ups, maintaining detailed notes for future reference.

Address guest complaints and matters promptly, liaising with the appropriate departments to ensure resolution.

Training and Development:

Participate in training sessions to enhance skills and stay updated on industry standards.

Share knowledge and expertise with team members to foster a collaborative work environment.

Flexibility and Availability:

Work a Full-Time schedule, including weekends (3pm-11pm), with the flexibility to pick up alternative shifts as needed.

Demonstrate a willingness to take on extra shifts to meet business demands.

Qualifications:

Prior hotel experience is mandatory.

Bilingual proficiency is required.

Excellent communication skills and a commitment to providing outstanding customer service.

Ability to work efficiently in a team-oriented environment.

Email Resume

Applications will be accepted at the following location between 9am - 3pm Monday to Friday.

Hollywood Gateway Inn

2900 Polk Street

Hollywood, Fl 33020

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