Candidate must be bilingual in English and Russian for this role
We are seeking a highly motivated and professional Medical Office Front Desk/Checkout employee to join our team. The ideal candidate must be bilingual in English and Russian, possess strong multitasking abilities, and be a team player. This role requires someone who can maintain a high level of professionalism, accept feedback constructively, and take full accountability for their work and the areas they manage. If you thrive in a fast-paced medical environment and are committed to providing exceptional patient service, we encourage you to apply.
Job Duties
Welcomes patients/visitors with a positive and upbeat attitude by greeting patients
and visitors in person and on the telephone and answering inquiries or referring
questions to other staff members in a timely manner.
Communicate delays with patients in the waiting room, staff, and providers to
maintain a smooth office flow.
Promptly and accurately checks in the patients, collects and posts copays,
deductibles, and or co-insurance according to the patients current insurance
verification eligibility check.
Optimizes provider time, and treatment room utilization by scheduling appointments
in person or by telephone.
Comfort patients by anticipating patients’ anxieties, answering patients’ questions,
maintaining the reception area, and assist patients with completion of paperwork.
Calling new patients as well as current patients for retention purposes.
Appointment confirmation calls for those patients who have not confirmed yet,
coordinate post-hospital discharge visits.
Update office board daily to ensure team is aware of current office metrics.
Ensures availability of treatment information by filing and retrieving patient records.
Displays teamwork through employee rotation of small housekeeping duties.
Review clinical inboxes, incoming faxes, and assign them to the correct department.
Verifying patient appointment type is accurate based on chart information.
Keep inventory of office supplies and advise office manager or a need to order in a
timely fashion.
Protects patients’ rights by maintaining confidentiality of medical, personal, and
financial information. Maintains operations by following policies and procedures, reporting needed
changes.
Contributes to team effort by accomplishing related results as needed.
Other duties as business needs dictate.
